Vacancy title:
Manager Systems and IT Services

Jobs at:
Finance Trust Bank (FTB)

Deadline of this Job:
3rd June 2017

Duty Station:
Kampala, Uganda

Job details:
Reports to: Head of ICT

About US:
Finance Trust Bank is licensed as a Tier 1 Commercial Bank after taking over the financial services business of Uganda Finance Trust Limited (MDI). Finance Trust Bank is a fully-fledged commercial bank serving a clientele of over 350,000 depositors and over 28,000’ borrowers, through a network of 36 branches countrywide. The bank offers a variety of Products and services including; Savings, Current accounts, Loans, Money transfer services and Bills payments to its target market which comprises of micro, small and medium entrepreneurs, salary earners and youth.

Job Summary: The Manager Systems and IT Services will primarily implement and maintain a structured Environment that facilitates the development of IT services to leverage value from ICT infrastructure services and capabilities across the bank.

Key Duties and Responsibilities:
• Conduct training of in- house staff on an ongoing basis by identifying user requirements; coordinate and conduct the training for staff in relevant systems software.
• Manage the IT Service Delivery team
• Oversee the implementation and maintenance of IT Library principles within the department.
• Implement and maintain a Service Level Management process in line with industry best practice.
• The jobholder will implement and manage a change control procedure for the IT team at the Change Manager.
• Design and develop users’ manuals and corresponding training programs for new and existing systems.
• Implement and maintain a Configuration Management process .
• The incumbent will also ensure that all bank business, application and collaboration systems are well installed, maintained and managed to achieve systems efficiency.
• Implement and maintain an IT complaint Service Desk
• Prepare and submit IT service reports to the Head of IT periodically.
• Carry out regular internal and external benchmarking of the IT service to ensure best practice.
• Attend client service review meetings.
• Manage and maintain the bank’s systems architecture through proper installation of cost effective, operationally supportable solutions that meet complex user requests and SLA’s.
• Tasked with daily system monitoring, verify the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs.
• Supervise and appraise the performance of all the administrators under your supervision in line with the staff policy
• Actively participate in Management meetings, chair departmental meetings in the absence of the Head of Department.

Qualifications, Skills and Experience:
• The applicant for the Finance Trust Bank Manager Systems and IT Services job placement should hold a Bachelor’s degree in a computer-related subject or equivalent.
• At least five years’ experience in a busy computing or Banking environment.
• ITIL Service Management qualification and Certifications from Microsoft, SUN, HP, e.t.c.
• Working Knowledge of Bank products and their IT products and services
• Ability and willingness to keep up to date with technological advancements.
• Good leadership skills.
• Good analytical, diagnostic and communication skills
• Critical thinking ability.
• Good listening skills
• Adaptability to a rapidly changing, very complex and technical environment.
• Willingness to work outside normal office hours
• High level of integrity and ethical standards.
• Positions carry an attractive salary and benefits package.

Job application procedure
All qualified candidates should submit their applications which should include; photocopies of academic testimonials, a CV with at least three reference contacts, including the most recent employer, and telephone number to; Head, Human Resource, Finance Trust Bank, Plot 115 & 121, Katwe, P. O. Box 6972, Kampala, Uganda.