Summary
Date Posted: Friday, July 28 2023, Base Salary: Not Disclosed

JOB DETAILS:
Job: Support Engineer (1) On Customer Premise.
Function: Support Function
Reporting to: Chief Technical Officer (CTO)

Job Purpose:
Provide end-to-end support, diagnosis, and operations management as well as accountability for customer satisfaction. This position is based at the customer’s premises with supervision from the customer and Gilat Telecom. The preferred candidate is to be acknowledged as the technical expert for Gilat Telecom at the customer premises.

Key duties and responsibilities
• Operationally accountable and responsible for support and implementation.
• Carry out diagnosis at the customer premises for quick resolution.
• Point of contact for all technical issues within the customer’s environment (LAN and internet connectivity).
• Assist with creation of ad hoc reports as required.
• Provide technical expertise for customer centric solution to the customer’s faults.
• Develop standard procedures for effective service delivery and management.
• Daily review and update of case incidents reports and deploy appropriate solutions.
• Act as the first point of escalation for customer complaints, queries, and solutions.
• Onsite customer hardware and software maintenance of hosts, access points and
• systems.
• Ensure good customer experience by timely delivery of customer solutions requested.
• Adhere to all company policies and procedures.
• Any other roles and responsibilities as assigned by the appointing authority.

Ideal candidate
• Minimum requirement of Diploma/BSc ICT degree, BSc Telecommunication Engineering, ICT, or any related field.
• Minimum of 2 Years’ experience in ICT industry.
• Knowledge of hardware and software maintenance and troubleshooting for effective service delivery.
• Demonstrate ability to manage multiple priorities and solve problems in a fastpaced environment.
• Expert knowledge of at least one ticketing system (CRM).

Skills critical to the role
• Ability to explain technical issues to non-technical people.
• Ability to work with minimum supervision.
• Good interpersonal and analytical skills
• Self-driven, team player, good presentation skills and motivated
• Willing to work on-call as required.
• Ability to prioritize and manage tasks with patience and perseverance.


Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure
To apply for this job email your details to hrug@gilat.net 

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