Vacancy title:
Call Center Operator

Jobs at:
Baylor College of Medicine Children’s Foundation Uganda

Deadline of this Job:
21 April 2017

Duty Station:
Kampala, Uganda

Job details:
Baylor College of Medicine Children Foundation -Uganda (Baylor-Uganda) is an indigenous not for-profit child health and development organization affiliated to the Baylor College of' Medicine international Paediatric AIDS initiative (BiPAi), a Network of paediatric HIV/AIDS care and treatment Children’s Clinical Centres of Excellence and international program offices in 11 countries across Africa, Eastern Europe and North America. Baylor Uganda is seeking experienced professionals to till the following position:

Role Position: Call Center Operator (01 position, Kampala)
Reporting to the Call Centre Team Leader, the successful candidate will operate the switch board to enable health workers across Uganda to access technical support on matters related to providing comprehensive HIV/AIDS Care from the call centre technical team.

Overall responsibilities: The Call Centre Operator prepares and implements the approved ‘activity work plan for operator sen/ices, procurement Plan ,related risk matrix and budget, Receive incoming telephone calls, , offer relevant information and channel the call to the relevant recipient, Conduct Quality Control (QC), Make and register outbound calls , document the number of referrals and linkages made per month then periodically track impact of these call Centre recommended health facility referrals/linkages, Periodically map the consistent knowledge gaps in a given facilitv. Maintain an undated data bank of all call information, review, and implement strategies ft Promotion, publicity and exhibition inclusive of the even‘ management and events publicity, Provide support during to dissemination of new national updates on Paediatric/Adolescent HIV/AIDS/T B guidelines, Participate in call Centre related custom: satisfaction surveys.

Required Qualification, Experience and Competencies:

• Degree in Mass Communication/Public Relations or its equivalent Additional training in customer care & health care management will be an added advantage.
• The candidate must have at least three (3) years of working experience in a dialer or customer communication role.

Behavioral competencies:

• Teamwork
•  Communication skills,
• Analytical skills,
• Skills in documentation.
• Must be dynamic,
•  Persuasive & convincing,
• Self motivated and able to demonstrate high initiative.

Job application procedure
If you believe that you are the right candidate for the above positions please email your application to: applications@baylor-Uganda.org  Applications should include a cover letter, CV, daytime telephone contact and three traceable professional references; and should be emailed or hand delivered by 21 April 2017.

You must have at least a Credit 6 in MATHEMATICS and ENGLISH at Ordinary Level (UCE). Only short listed candidates will be contacted for interview. An approved Medical Check-up report from 2 recommended health Centre for successful candidates is 2 requirement at entry.

Applications should be addressed to:
The Head of Human Resources
BAYLOR COLLEGE OF MEDICINE CHILDREN'S
FOUNDATION-UGANDA
BLOCK 5 NIULAGO HOSPITAL, P.O. BOX 72052, CLOCK TOWER,
KAMPALA
NB: Detailed Job Descriptions can be accessed on the Baylor Uganda Website: www.baylor-uganda.org