Vacancy title:
Customer Service Officer

Jobs at:
Brac Uganda

Deadline of this Job:
Not Later Than Friday October 27th, 2017

Duty Station:
Kampala, Uganda

Job details:
BRAC Uganda Finance Ltd is the largest Microfinance operating in Uganda covering 80 districts through 155 networked branches targeting Micro, Small and medium Entrepreneurs of Uganda. BRAC boasts of promoting financial inclusion by extending financial services to the un served and underserved, now with over 212,001 borrowing clients, over150Bn loan book with 98% recovery rate, operationally and financially self sustaining. in order to serve our customers better with wider range of services and products, Board and Management has future plans of becoming a regulated financial Institution in Uganda — Tier 2 and thus the reed to fill tire position of Customer Service Officer to meet the needs of the transforming entity.

Post: Customer Service Officer
Reports to: Customer Service Manager
Department: Business Development
Purpose To respond to a vanety of customer requests and inquiries via the telephone or in person overthe counter, these include enquines about banking products and services such as loans, savings money transter and insurance

CORE ROLES AND RESPONSIBILITIES

• Receive and respond to customer service account inquiries on account balances transaction details, statements and fees and charges
• Receive and respond to clients and guest enquiries professionally and ensure they receive the necessary assistance when they visit the reception
• Open new accounts/Closing accounts
• Alterations to existing savings accounts and handling cash transactions and cash balancing
• Promote bank products services and Identity customer needs
• Refer customers to appropriate banking services and representative
• Any other duty that may assigned

REQUIRED QUALIFICATIONS

• Minimum Diploma in Business related field
• At least 01-02 years’ experience preferably in or Banking

Job application procedure
Interested candidates must submit their application letter, Curriculum Vitae, All Scanned copies of academic /other supporting documents, MUST BE IN PDF FILE. In total, there must only be a maximum of 2 attachments and send to hr.bracmfug@brac.net.  Only soft Copy applications addressed to the Head of Human Resources and Training IBM: Uganda Finance Limited mentioning the job title as the Subject Not Later Than Friday October 27th, 2017. Female candidates are particularly encouraged to apply.