Vacancy title:
Information Technology Officer

Jobs at:
Mercy Corps

Deadline of this Job:
12th October 2017

Duty Station:
Karamoja, Uganda

Job details:
Reports to: IT Manager

Mercy Corps is an international non-profit organization which implements high-quality, analytical development programmes in very difficult places. Mercy Corps has been operating in Uganda since 2006. It has and continues to implement programs in Acholi and Karamoja sub regions. Mercy Corps is taking a community-led, market driven approach to address poverty and food insecurity needs through interventions that get to the root causes and contributing factors of economic vulnerability. Donors include the United States Agency for International Development (USAID), DFID, Mastercard Foundation, WALMART Foundation, Coca Cola Africa Foundation, US Depart of State (DOS) /PEPFAR, ECHO and Nike Foundation.

Job Summary: The Information Technology Officer will primarily responsible for complete functionality of the Mercy Corps Network systems and support as well as trouble shooting. The IT Officer is responsible for the consistent functionality of all information technology (database, servers, Internet, equipment, cleaning, power related issues etc) in the field.

Key Duties and Responsibilities:

• The jobholder will orient staff on appropriate use of IT Systems and equipment. Monitor the usage of IT systems to ensure adherence to the policies.
• Keenly monitor misuse of bandwidth and restrict unwanted websites at server
•  Ensure that all MC systems are free from pirated soft wares and only licensed soft wares are used at all times
• Diagnoses and repairs software problems or bugs, assists project staff with technical problems and helps to resolve those problems and prevent future issues where possible
•  Ensure anti-viruses are updated periodically on all systems
• Tasked with installing and configuring computer hardware operating systems and applications as required;
• Responsible for troubleshooting system and network problems and diagnosing and solving hardware or software faults as well as replacing parts as required;
• Work closely with the IT Manager in setting up new users' accounts and profiles and dealing with password issues;
•  From time to time conducting electrical safety checks for the office to ensure all equipment are safe from electrical hazards, and that power is sufficient to run systems.
• Carry out training on computer basics and the use of MS Office applications. Assist on maintaining or updates applications needs for programs and operational staff, while also supporting the roll-out of new applications within MC Uganda;
• Ensure back up and archives are made and stored as scheduled. Review and maintain efficient and effective database backup procedures to enable the provision of successful and accurate backups so that any data can be restored quickly and efficiently
• Under the guidance of the Country IT Manager, undertake the repairing and maintaining of Local Area Networks, internet systems and General IT maintenance including training of MC Field offices staffs – as per needs outlined by the field offices
• Maintain physical inventory of all IT related items including servers, modems, laptops, desktops, printers, photocopiers etc. Guide country management on the status of items and all anticipated field needs.
• Maintain an efficient Local Area Network for Mercy Corps offices in the filed areas. Not to change the Mercy Corps designed configurations without written approval by the Country IT Manager and the Operations Director.
• Maintain proper documentation of all IT equipment including; system profiles, warranties and IT accessories stock. Organize and maintain IT related documents filing system.
• Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.

Qualifications, Skills and Experience:

• The applicant for the Mercy Corps Information Technology Officer job opportunity should preferably hold a first degree in Computer Sciences, Statistics, Information Technology (IT) and/or related area
• At least three years’ experience in ICT, preferably from a reputable organisation
• Computer literacy skills
• Extensive knowledge of digital and mobile data configuration
• Previous experience in GIS or any other spatial data demonstration
• Experience in both hardware and software required in setting local area networking (LAN); experience in the configuration of outlook and other email mail client.
•  Good working knowledge of internet, proxy, pop mail, TCPIP settings and windows applications
• Previous experience in LINUX is preferred
• Experience for upright maintenance of all mails account
• Ability to plan and troubleshoot low maintenance systems is a must. Ability to troubleshoot and maintain both wireless and cable connections is required. Must understand, follow and implement existing policies on IT equipment use and best practices.
•  Extensive knowledge of electrical work is an added advantage
•  Fluent spoken and written English

Job application procedure
All suitably qualified and interested candidates should send their E-mail applications including a cover letter clearly stating the salary requirements, updated CV (with three professional referees), and copies of academic qualifications/certificates addressed to the Senior HR and Legal Manager, Mercy Corps Uganda to: ug-mcjobs@mercycorps.org