Vacancy title:
Manager-Representative Officer

Jobs at:
International Credit Union

Deadline of this Job:
20 December 2017

Duty Station:
Kampala, Uganda

Job details:
Our client, an international Credit Union, is looking for individuals with high integrity, leadership abilities and commitment to fill the position:

Post: Manager-Representative Officer

Reporting to the Regional Manager, the Manager will be responsible for overseeing the daily operations of the Representative Office in Uganda.
Key duties and responsibilities

• Ensure staff deepens connections with members to better understand their needs by asking effective questions and building relationships;
• Ensure staff become trusted advisors to members by presenting the features and benefits of the Credit Union’s products and services;
• Recruit, develop, evaluate and motivate staff to maximize performance and foster a service and sales culture within the Uganda office and across the Credit Union;
• Monitor sales results and execute monthly coaching sessions with staff; maintain records of employee productivity;
•  Identify training needs and coordinate training opportunities;
• Develop policies and procedures, and implement effective processes to increase efficiencies; and compliance;
• Maintain-communication between office and senior management through reports and dialogue;
• Manage security of staff and office by analysing security concerns and communicating to senior management;
• Develop and maintain relationships with key customers, vendors and competitors;
• Prepare research and studies on competition, potential markets, and products in identified markets and conduct business development meetings with key client contacts; organize and make presentations and execute marketing and promotional activities.

Minimum qualifications, experience, knowledge and skills
The ideal candidate should possess;

• A Bachelor’s degree and 10 years of financial services experience (preferably in a retail banking environment), with at least 5 years of management experience;
• Demonstrable leadership and sales skills;
• Excellent oral and written communication skills, with the ability to make effective presentations to groups;
•  Excellent interpersonal skills, tact and diplomacy; and
• Ability to implement processes and procedures to ensure efficient operations.

Job application procedure

If you believe you fit the profile, please send your application and resume to hr.s@ug.pwc.com  by close of business 20 December 2017.
Only shortlisted candidates will be contacted.