Vacancy title:
Member Service Representative

Jobs at:
International Credit Union

Deadline of this Job:
20 December 2017

Duty Station:
Kampala, Uganda

Job details:
Our client, an international Credit Union, is looking for individuals with high integrity, leadership abilities and commitment to fill the position:

Post: Member Service Representative

Responsible for determining members’ financial needs and making referrals where necessary, promoting the Credit Union’s product line, processing new accounts/loan applications, resolving issues with member accounts/ loans, and assisting members to the fullest extent possible.

Key duties and responsibilities

• Provide a memorable member experience at each and every touch point;
• Deepen connections with members to better understand their needs by asking effective questions and building relationships;
• Become a trusted advisor to members by presenting the features and benefits of the Credit Union’s products and services;
•  Investigate issues with member accounts/loans, determine action necessary to resolve the issues, and ensure action is taken in a timely fashion; and keep members informed of the status of their issues;
• Ensure compliance with applicable regulations, policies and procedures, and keep abreast of new products, procedures and technology;
•  Establish new memberships and open new accounts;
• Maintain confidentiality of all member account information;
• Make presentations and carry out member service calls as required.

Minimum qualifications, experience, knowledge and skills
The ideal candidate should possess;

•  A Bachelor’s degree and a minimum of 3 years in a financial institution;
•  Experience with retail banking products and mortgage is financing products preferable;
• Knowledge of banking regulations;
• Must possess a strong service and sales orientation;
•  Excellent oral and written communication skills;
•  Excellent interpersonal skills, tact and diplomacy

• Job application procedure

  If you believe you fit the profile, please send your application and resume to hr.s@ug.pwc.com  by close of business 20 December 2017.

  Only shortlisted candidates will be contacted.