Summary
Date Posted: 18th February 2019 , Base Salary: Not Disclosed , Employment Type: Full-Time , Currency: Ush

JOB DETAILS:
Opportunity Bank (U) Ltd is a leading provider of miorofinance services in Ugandawith huge expansion plans. The Bank is a member of the MyBucks SA group, a leading FINTECH provider and Opportunity International, a global miorofinance institution serving over 3 Million in different countries. Opportunity Bank seeks suitably qualified candidates to fill the following available position
1. Agent Banking Supervisor
Job Purpose:
To manage the development and operation of its Agent network to ensure that a high level to service is provided to its customers.
Reports to: Digital Finance Solutions Manager
Key Result Areas:
• Review and update the existing Agent network strategv and network development KPls to ensure that the development and expansion of the network meets the needs of the business
• Manage the development of the network against these KPls and create regular reports communicating progress made against these targets
• Manage the selection and recruitment of new Agents to the network
• Manage the delivery of all training given to Agents and ensure that the content and structure of Agent training courses are kept up to date
• Review and update the Agent performance KPls and manage the Agent evaluation process to ensure that all Agents are delivering high levels of customer service
• Ensure that all Agents complv with all applicable operational guidelines and identify, report and address anv fraud that occurs within the network Put in place structures and procedures to receive
• and respond to customer and staff feedback in regards to the performance of Agents
• Ensure that all new initiatives aimed at the service, recruitment and retention of customers are implemented across the Agent network including new functionalities available through the mHose service and marketing initiatives
• Ensure that Agents have sufficient liquidity to meet customer needs through the management of the liquidity forecasting and delivery processes. Ensure that liquidity is delivered to Agents in a timely and cost effective manner
• Manage the activities of all third parties recruited by OBUL to assist with the development and operation ofthe network
• Manage the relationship between OBUL and the Agents and ensure that Agents are motivated and contented in their work and ensure effective communication between DBUL and Agents
• Ensure thatAgents are highlyvisibleto customers and build a strong brand within the market in conjunction with the OBUL brand. Ensure thatall customers and staff know the location of Agents in their area
• Manage the Agent network expansion to ensure an effective partnership with ALL stakeholders as they develop their Agent networks
Minimum Qualifcation and Experience
• Extensive experience of developing and supervising a network ot Agents in a similar environment and be able to demonstrate previous success in such a role.
• Bachelor's degree from a reputable University
Personal skills and abilities
• Achievement orientated
• Set and meet aggressive goals, overcome obstacles and create a results
• Oriented environment.
• Customer orientated - Embody a strong customer orientation and seek newand better ways to serve customers
• A Good Cummunicator-Communicate well, both verllallv and in writing. Effectively convey and share information with others

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Job application procedure
IInterested candidates should send their signed application letters together with their curriculum vitae to the Human Resources departmenthr@opportunitybank.co.ug  to The Human
Resources Manager, Opportunity Bank Uganda
Limited, Plot 1259, Old Kiira Road. P.O. Box 33513
Kampala) Not later than Friday 22nd February 2019.
Applications submitted alter the deadline shall not be accepted