Summary
Date Posted: Saturday, July 17, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
Job Title: Analyst- Revenue Assurance Operations Support
Reporting to: Manager-Revenue Assurance Operations Support
Division – Finance
No. of Vacancies: 1

Main Purpose of the Job
• To improve revenues and profitability through the complete assurance of revenues and minimization of leakage
• To support the local OPCO operations infrastructure for the performance of Revenue Assurance controls within MTN
• To support the performance of the control environment in an effective and efficient manner
• To support the incident management process relating to revenue and cost-impacting issues within MTN
• To support overall Revenue Assurance Shared Service operational performance and interfaces to customers (MTN operations)

Prime responsibilities of the positions:
• Provide input into RAFM strategy aligned with the overall MTN strategy
• Engagement with OPCO Controls and Process DA to understand the risk and control framework for MTN RA operations.
• Working with OPCO Controls and Process DA to provide input into new control design required for operational implementation.
• Support of the process for implementation, ensuring:
• Requirements are clearly defined and agreed
• Solution design is compliant
• Testing is performed
• Implementations of the controls is achieved in terms of time and quality
• Input to planning the RAFM execution of the operational framework, ensuring budget, time and capacity considerations are balanced with stakeholder and customer needs.
• Undertaking of the local RO RAFM control performance , ensuring:
• Timely receipt of data from all source systems
• Validation of the accuracy and completeness of data from all source system
• Control execution per the agreed schedule
• Analysis of control results to identify exceptions
• Root cause analysis to identify issues and incidents
• Management of the suppliers, customers and stakeholders in the performance of operational controls to ensure service levels are achieved and managed.
• Support of the incident management process for responsible operations, including escalation management. This includes:
• Issue review and approval of SSH raised incident reports
• Issue analysis, confirming the nature and impact of the incident
• Logging of the local RO control issues in the prescribed manner, format and system
• Quantification of the leakage risk relating to the incidents identified
• Management of the incident resolution workflow, ensuring local operations have taken responsibility for resolution
• Escalation and communication of the impact of the issues to Group and local management and executives
• Oversight of the incident resolution, ensuring service levels have been met.
• Incident resolution and closure management, including final quantification and benefits identification.
• Involvement, as key customer in the specification, evaluation, design and implementation of technologies
• Support of interface with RAFM Group Technical Assurance and local IS departments
• Managing the data quality issue resolution for the local OPCO with data owners.
• Input of operational improvements required to reduce and mitigate risks identified
• Ongoing support of internal improvement roadmap to ensure a cycle of review and improvement exists within the team
• Support for control gap closure, control quality and risk reduction improvement delivery
• Reporting of improvement results and residual risk levels
• Support for the framework development for the supply and performance of services from and to these customer and stakeholders
• Supporting operational relationships with management within these customer and stakeholder communities to ensure performance is regularly reviewed, improved and managed
• Support Fraud Management with investigations where required
• Highlight any findings to Fraud that requires Fraud to investigate
• Awareness of audit supplier expectations in relation to audit plans and approach
• Providing audit support provided to auditors during the performance of the audit
• Support the education of internal customers on the role of RA – through the RA Governance forums - and how they may contribute

Education:
• Essential - University Undergraduate Degree – B.Comm/B.Acc/LLB/BSC
• Preferable - CISA/CISM qualification.

Experience:
• At least 2 years of experience in a complex, technology-oriented industry
• A good appreciation of telecommunications technology
• At least 2 years of working knowledge with internal control and governance systems and environments is essential
• At least 2 years of data analytics experience

Training
• Standard desktop systems training – Microsoft Office applications
• Telecommunications technology training would be advantageous
• Audit training advantageous


Competencies:
Audit and Assurance – Control Design – Basic Level
• Applies basic control design principles in daily work. Includes: Source data quality validation, control timing and frequency verification.

Audit and Assurance – Planning – Basic Level
• Plans their own work within an audit plan to meet timeliness and quality requirements.
• Reactive in nature of involvement in the planning process.

Audit and Assurance – Control Evaluation – Basic Level
• Assesses the suitability and effectiveness of controls performed oneself during the course of daily activities.
• Evaluation leads to on-going improvement.
• Evaluation generally reactive in nature.

Data Management and Analysis – Data Appreciation and Design – Intermediate Level
• Has an appreciation of the data held within source systems within role and related roles
• Includes where information is held, how data is structured and has a basic understanding of the relationships within the systems that are utilized by the individual.
• Has a basic understanding of data model techniques.

Data Management and Analysis – Information Extraction Techniques – Basic Level
• Understands the system source data for control purposes.
• Has a basic understanding of the methods of data collection for purposes of role.
• Manages the collection and scheduling of information in relation to control source data.
• Manages issues in relation to data collection routines.
• Ensuring data quality criteria for control source data are defined and met on a daily basis.

Data Management and Analysis – Data Modelling and Manipulation – Basic Level
• Has a basic understanding of data fields in a data source and how these relate to the control being implemented.
• Interprets the fields and values within a data source, in relation to the control and business objective being validated.
• Is able to define a basic data model that the control output should include that allows for data analysis.
• Can design analysis of data that provides for basic two dimensional data analysis allowing for control output analysis.

Technology Appreciation and Application – Network – Intermediate Level
• Knowledge of network principles, systems and interconnectivity allows the individual to perform role without constraint.
• Applies this knowledge in an integrated manner.
• Can support the individual in assessing the functioning of the environment to support revenue assurance objectives.

Technology Appreciation and Application – Information Systems – Intermediate Level
• Has a working knowledge of Information technology systems, as far as software logic, reference data and interconnectivity of systems is concerned.
• Can apply this knowledge in performing their Revenue Assurance task, with the ability to identify the source of problems.

Operations Management – Control Operation Efficiency – Intermediate Level
• Control operations are performed with a level of automation that allows the individual to utilize spare capacity to other value adding activity.
• Understands the control operation sufficiently well to understand gaps and required improvements.
• Some further room for improvement exists within the operational task management.

Operations Management – Problem Solving – Basic Level
• Manages problems through operational-level issue delegation and follow-up.
• Understands the nature of issues and interacts the problem owners to resolve them to time and quality.

Operations Management – Decision Making – Basic Level
• Decision making relates to the individual role performed.
• Decision making is performed through use of information produced within the role.
• Decision making is restricted to immediate actions the individual requires as part of a pre-defined process.

Reporting and Measurement - Report Design and Modelling – Basic Level
• Information produced based on predefined templates supplied.
• Information is largely operational in nature and data presentation includes both numerical and graphical information.

Reporting and Measurement - Reporting Operational Effectiveness – Intermediate Level
• Reporting production produced with a level of automation that allows time for information analysis and commentary.
• Information gathering and collation tasks have evolved to the point where efficiencies have been achieved to a moderate degree


Reporting and Measurement - Decision Support and Reporting Communication – Basic Level
• Individual provides information to report owner with limited involvement in the presentation and communication of information.

Project and Change Management - Project Planning and Design – Basic Level
• Project planning includes multiple deliverables, which are designed with time and resource constraints.
• Includes resource and capacity planning and dependencies that are structured against a timeline for departmental needs.

Project and Change Management - Project Delivery – Basic Level
• Management of project activities performed as part of role.
• Tracking of milestone delivery and slippage performed at a basic level.
• Risk and issue analysis performed at a basic level for activities within a department or role.

Project and Change Management - Change Management and Assurance – Basic Level
• Involved in change projects for the role performed.
• Impact assessment performed for role, based on nature of change project.
• Requirements, solution design and delivery management involvement limited to specific user role, supported by project leads and team. Reactive in nature.

Finance and Accounting – Financial Accounting – Basic Level
• Understands the basic structure of the general ledger and subsidiary ledgers
• Understands the principles of a revenue and cost of sales double entry in relation to the general ledger.
• Financial accounting awareness extends to include the concepts of deferred revenues, accruals and the relationship between billing systems and financial accounting systems.

Finance and Accounting – Management Accounting – Basic Level
• Understands the basic structure of the profit and loss account.
• Appreciation of revenue and cost of sales impacts to profitability.

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

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