UK ONLINE COURSES TO MAKE YOU STAND OUT

Discounted 40% through a partnership with Great Uganda Jobs

You can view the courses from our Partners College for details at: http://www.bolc.co.uk/courses. You can also get the discount through Great Uganda Jobs. You can view history of the mother college by clicking here. Contact us to start your course or for any inquiry by clicking here.

 

Customer Services Course (Level 1)

UGX592,200.00

On this customer service course you will learn basics of customer services. The key topics you will explore include; Critical Elements of Customer Service, identifying who are your Customers?, Meeting customers' Expectations, developing Personal Vision Statement, understanding the Importance of Empathy, exploring Communication basics, exploring Telephonic Techniques ,Handling Everyday Requests, Dealing with Challenges Assertively, learning about the types of Difficult Peoples, learning techniques for Reducing Conflict , exploring Customer Problem Solving techniques, exploring Reinforcement Techniques , and dealing with Stress.


Course syllabus:
Unit 1: What is Customer Service
Unit 2: Communication Skills
Unit 3: Dealing with Difficult Customers