4 Customer Experience Executives jobs at Uganda National Airlines
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Vacancy title:
4 Customer Experience Executives

[ Type: FULL TIME , Industry: Transportation, Distribution, and Logistics , Category: Management ]

Jobs at:

Uganda National Airlines

Deadline of this Job:
01 March 2022  

Duty Station:
Within Uganda , Kampala , East Africa

Summary
Date Posted: Tuesday, February 15, 2022 , Base Salary: Not Disclosed

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Learn more about Uganda National Airlines
Uganda National Airlines jobs in Uganda

JOB DETAILS:
Number of Opening(s): Four (04)
Reports to: Customer Experience Supervisor
Uganda National Airlines Company Vision is to be a World-Class Airline exceeding customer expectations through high-quality service, global connectivity and commitment to excellence. Its Mission is to provide an air transport service that ranks amongst the best in safety, cost-effectiveness, punctuality, and comfort. Uganda National Airlines Company Limited (UNACL) now seeks to recruit competent persons with high integrity, dedication, and commitment levels.
Job Summary:
Support the customer service function of Uganda Airlines at the Airport.

Key Roles and Responsibilities
• Helping passengers check-in and luggage handling for flights in line with local, international, and regulatory guidelines
• Resolve customer queries in line with Uganda Airline guidelines.
• Customer information support; Informing passengers of any changes or delays regarding flights.
• Helping passengers aboard the plane when stationed at a boarding gate: Announcing when the boarding process begins; checking passengers’ boarding passes and passports before boarding.
• Maintain an up-to-date database of clients’ information and documentation.
• In charge of passenger inflow and queue management.
• Participate in marketing campaigns to create awareness of Uganda Airlines’ product offerings.
• Going the extra mile. Helping passengers with special needs, such as low or limited mobility, unaccompanied minors, or passengers traveling with pets.
• Responsible for proper arrangement and layout of the front office to ensure a good ambiance.
• Assist in preparation and completion of all paperwork associated with the aircraft movement
• Uphold the brand values of UR: Honesty, Integrity, Reliability, Professionalism, and Hospitality
• Other duties as assigned by the supervisor

Qualifications, Skills, and Competencies
• The applicant must hold a Bachelor’s degree from a recognized institution/university in any field.
• At least 5 years of experience in a similar role with a reputable organization in the service sector.
• Knowledge of another international language is an added advantage.
• Experience in an air commercial and logistics environment is an added advantage.
• Possession of basic numerical skills.
• Excellent customer Care skills -Customer-centric with a commitment to deliver.
• Able to work well under pressure and with minimum supervision for extended hours.

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Job application procedure
Application letters (pdf) complete with Curriculum Vitae giving two (2) referees and copies of academic and professional certificates should be submitted online at http://careers.ugandairlines.com/ 
The deadline for submission is 1st March 2022 by 5.00p.m
Only shortlisted candidates shall be contacted.


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Job Info
Job Category: Customer Service jobs in Uganda
Job Type: Full-time
Deadline of this Job: 01 March 2022
Duty Station: Kampala
Posted: 15-02-2022
No of Jobs: 4
Start Publishing: 15-02-2022
Stop Publishing (Put date of 2030): 15-02-2065
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