Customer care associate – Copia Uganda job at Copia Global

Vacancy title:
Customer care associate – Copia Uganda

[ Type: FULL TIME , Industry: Manufacturing , Category: Customer Service ]

Jobs at:

Copia Global

Deadline of this Job:
08 December 2021  

Duty Station:
Within Uganda , Kampala , East Africa

Summary
Date Posted: Wednesday, November 24, 2021 , Base Salary: Not Disclosed


JOB DETAILS:
This role is looking for individuals who are client focused, energetic, friendly people, who
share our passion for innovation and technology to join our team.

Roles and Duties
• In this role, you will undertake the following tasks:
• Handle all incoming customer communication from Copia Agents & Customers
• through phone, SMS, ticketing system {Freshdesk}, web chat and emails.
• Update Agents & Customers on delayed deliveries/and or non-deliveries with clear
• timelines on expected delivery timelines.
• Identify reasons behind service breakdowns during the customer journey {returns,
• agent unavailability, order cancellations} and attempt service recovery by calling
• affected Agents and Customers and offering proactive solutions.
• Escalate tickets within the organization through Freshdesk if they cannot be solved
• immediately.
• Regular calls to New Customers to get feedback as well as carry out product education.
• Make calls to potential customers to locate a Copia Agent nearest to them.
• Follow ups on Agent & Customer issues and ensuring timely feedback to all
• concerned parties on progress and resolution.
• Any other duties as may be given by your supervisor or Manager.

Qualifications
• Bachelor’s degree from an accredited college or university.
• Previous experience as a Telecom/Banking customer care associate/agent, marketing
• associate.
• Good data entry and typing skills.
• Ability to clearly communicate in English and Luganda.
• Ability to work in a fast-paced environment and in shifts including evening and
• weekend.
• Superior computer skills, including strong knowledge of Excel, Word and PowerPoint.
• Display exceptional interpersonal and active-listening skills as well as the ability to
• prioritize issues and respond accordingly.
• Commitment to Customer Experience.

Competence
• Customer-obsessed – You put the customer first in everything you do and are
• obsessed with creating a positive customer experience.
• Results oriented – You deliver results – end of story. You know what is needed and
• you make it happen.
• Fast paced – You have a sense of urgency and quickly move things forward. You
• know how to hustle.
• A team player – You proactively contribute to the team and always work well with
• others.
• Positive and fun – You are a joy to work with and you take learnings from everything

Job Experience: No Requirements

Work Hours: 8


Level of Education:
Bachelor Degree

Job application procedure
To apply follow this email address akamusiime@copiauganda.com 

All Jobs

QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Customer Service jobs in Uganda
Job Type: Full-time
Deadline of this Job: 08 December 2021
Duty Station: Kampala
Posted: 24-11-2021
No of Jobs: 1
Start Publishing: 24-11-2021
Stop Publishing (Put date of 2030): 25-11-2065
Apply Now
Notification Board

Join a Focused Community on job search to uncover both advertised and non-advertised jobs that you may not be aware of. A jobs WhatsApp Group Community can ensure that you know the opportunities happening around you and a jobs Facebook Group Community provides an opportunity to discuss with employers who need to fill urgent position. Click the links to join. You can view previously sent Email Alerts here incase you missed them and Subscribe so that you never miss out.

Caution: Never Pay Money in a Recruitment Process.

Some smart scams can trick you into paying for Psychometric Tests.