Engineer-IT Applications Support job at MTN Uganda
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804 Days Ago
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Vacancy title:
Engineer-IT Applications Support

[ Type: FULL TIME , Industry: Telecommunications , Category: Science & Engineering ]

Jobs at:

MTN Uganda

Deadline of this Job:
28 January 2022  

Duty Station:
Within Uganda , Kampala , East Africa

Summary
Date Posted: Friday, January 14, 2022 , Base Salary: Not Disclosed


JOB DETAILS:
MTN Uganda is an equal opportunity employer and is seeking to recruit a competent individual to fill the following Position.
Job Title: Engineer-IT Applications Support
Reporting to: Manager IT Applications
Division – Technology
No. of Vacancies: 1
Level of work: 2 (14)

Mission/ Core purpose of the Job:
The main purpose of this role is to support the assigned IT Applications by proactive identification, isolation, and resolution of issues in the assigned applications/systems stack. The incumbent shall ensure platforms’ uptime and services availability, attend to customer trouble tickets escalated from front end teams within SLA and ensure efficient Operations & Maintenance of the assigned Enterprise IT applications.

Main Job Functions:
• To provide L1 and L2 operational maintenance and support for the IT Applications
• To attend to incidents, work orders, problem tickets, changes etc. pertaining the relevant applications/systems assigned
• Ensure optimization of the assigned IT applications to meet company KPI-s and customer expectations
• Development of technical documents including Standard operating procedures, troubleshooting guides
• Derivation of trends in performance from statistics as well as from customer complaints to provide long term solutions to problems identified
• Actively collaborate with other Business functions to understand their pain areas and come up with improvement plan
• Serve MTN UG’s customers and provide solutions to customer problems to improve the customer experience
• Matrix management across Information systems and business units
• Working with multiple vendors and business units
• Execute any assignments that may be assigned from time to time at management’s discretion.

Qualifications
Education:

• Bachelor’s Degree in Computer Science, Information Technology, Software Engineering, or related field.
• Experience:
• 4 years’ experience in a busy IT environment
• 2 years’ experience specific to software development and maintenance of applications
• 2 years’ experience specific to UNIX shell scripting, Database programming

Knowledge & Trainings
• Experience working on Enterprise Applications.
• Database Management Skills – Oracle, SQL server, MySQL, PostgreSQL, Hadoop
• Shell scripting/Programming
• Unix/ Linux System administration
• Basic IP networking knowledge
• Software Development and management
• Reporting
• Analytical Thinking
• Business Process Design and Reengineering
• Decision Making
• Information Management
• Problem Solving
• Project Planning and Control
• Strategic Thinking and Planning
• System Analysis, Design, and Integration
• Telecommunications Technology Fundamentals
• Results orientation
• Credibility
• Building collaborative relationships
• Engaged management
• Influencing, Leadership, Power
• Risk-taking, Innovation

Work Hours: 8


Experience in Months: 48

Level of Education:
Bachelor Degree

Job application procedure
Click here to Apply Now

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QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Computer/ IT jobs in Uganda
Job Type: Full-time
Deadline of this Job: 28 January 2022
Duty Station: Kampala
Posted: 14-01-2022
No of Jobs: 1
Start Publishing: 14-01-2022
Stop Publishing (Put date of 2030): 14-01-2065
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