Summary
Date Posted: Monday, September 23, 2019 , Base Salary: Not Disclosed

JOB DETAILS:
Centenary Bank Retail And Micro Finance Division Reports to : Branch Manager .

Role:
• Manage branch customer experience while identifying and responding promptly to customers' needs, ensuring a constant high level of service and taking into consideration Centenary Bank policy and procedures
Key Result Areas:
• Monitor CRM and ensure closure of all customer requests and complaints or queries
• Migrate customers to digital platforms (Capture applications for cente mobile, visa applications
• Attend to customer inquiries e.g balance, complaints, compliment and capture in respective bank systems
• Efficiently attend to customer's requests whilst proactively cross sell appropriate products and services.
• Welcome, attend to customers and guide them to the appropriate Relationship officer/Business Units.
• Submit weekly service reports to management
• Drive customer service initiatives in the branch
• Manage stationery for utilization in the banking hall

Job Skills: Not Specified

Education and Professional Qualifications:
• Honour’s Bachelor’s degree
Required Experience and Competences
• 2 years’ experience in the Bank
• Analytical skills
• Reporting skills
• Communication skills
• Decision Making
• Team player
• Attention to details
• Planning
• Leading & Supervising

Job Education Requirements: Not Specified

Job Experience Requirements: Not Specified

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Job application procedure
THIS IS AN INTERNAL ADVERT. ONLY PEOPLE ALREADY WORKING WITH CENTENARY BANK APPLY
a. Download an application for employment form from www.centenarybank.co.ug
b. Fill the form and enclose an application letter, updated Curriculum Vitae (CV), plus copies of all academic credentials, testimonials and contact details of three competent referees.
c. Submit your application not later than 5.p.m 27th September 2019 to:
General Manager Human Resources
Centenary Bank
P.O. Box 1892
Kampala

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