Vacancy title:
Tech Support Officer

Jobs at:
4G Capital (4th Generation Capital)

Deadline of this Job:
Open

Duty Station:
Kampala, Uganda

Summary
Date Posted: 22nd November 2018 , Base Salary: Not Disclosed , Employment Type: Full-Time

JOB DETAILS:
4G Capital (4th Generation Capital) empowers micro and small businesses in Sub-Saharan Africa to grow and succeed. This not only means access to credit, but also the skills to use it correctly. It’s why our first product blends loans with financial education.

Job Summary: The Tech Support Officer will provide support to the business operations through ICT by providing standards, skills, experience & guidance in implementing the most efficient technology to achieve the company vision & mission.

Key Duties and Responsibilities:

• Provide both onsite and remote technical & end user support.
  
• Assist in managing the call center dialer system, Asterisk based
  
• Troubleshooting of any hardware issues, repairs & where need be replacement of any faulty hardware e.g. laptops, laptop batteries, phones, printers for different business departments.
  
• Schedule branch visits for routine equipment maintenance
  
• Software installation like antivirus & troubleshooting for the entire business unit.
  

Qualifications, Skills and Experience:

• The ideal candidate must hold an Undergraduate Degree in Information Technology, Computer Science or related field
  
• One year working experience in a busy IT environment
  
• Strong networking skills, hardware and software trouble shooting skills
  
• Excellent written and verbal communication skills
  
• Excellent critical thinking skills
  
• Ability to perform multiple tasks simultaneously, employing effective time management and organizational skills
  
• Ability to work independently and as a team to meet deadlines, goals and objectives