Certificate in Business Communications (Level 3)


Course Details
We all know what good writing is. It’s the novel we can’t put down, the poem we never forgot, and the speech that changes the way we look at the world. Good writing is the memo that gets action and the letter that says what a phone call can’t.

Course Syllabus
This course consists of the following units:
Unit 1 – Fundamentals of Business Communication
Unit 2 – Writing Business Letters
Unit 3 – Writing Effective Emails
Unit 4 – Writing Memos
Unit 5 – Communicating Effectively by Telephone