Vacancy title:
Acquisition Officer - Market Vendors

[Type: FULL_TIME, Industry: Business Management and Administration, Category: Customer Service]

Jobs at:
Numida

Deadline of this Job:
Tuesday, April 29 2025

Duty Station:
kampala | Kampala | Uganda

Summary
Date Posted: Thursday, April 24 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Duties and Responsibilities

Review Process:

• Assess incoming loan applications for completeness and basic eligibility in adherence to Numida’s policies.
• Conduct due diligence interviews with applicants via phone to approve or dismiss loan applications based on established criteria.
• Perform basic financial analysis of applicant businesses, validating business activities and financial situations as needed.
• Communicate with clients, providing clear guidance on necessary corrections and ensuring exceptional customer service. Stay informed about lending policies for first-time borrowers and apply them during the application review process.

Customer Support:

• Address inbound service inquiries through phone and WhatsApp, ensuring prompt and professional resolution.
• Maintain service standards and promptly resolve complaints, recording accurate and helpful information in Astra.
• Stay updated on Numida's product offerings for accurate and helpful client interactions.
• Foster positive relationships, even with declined applicants, and promote recommendations to qualifying business owners.

Collaboration and Experiments:

• Collaborate with the Growth Strategy and Product teams, actively participating in experiments to enhance service quality and improve the efficiency of the Acquisition Officer role.
• Communicate issues and opportunities for improving due diligence processes to management.
• Assist with other tasks as required by management.

Business Development:

• Execute referral calls or to applicants who have dropped off to generate new business opportunities.

Skills & Qualifications

• University Degree in any field
• 1+ year of work experience in either a Customer Care function or in a Credit Institution. Experience working in a Call Centre is a strong asset.
• Knowledge and practical experience great customer care principles
• Strong interpersonal and communication skills
• Computer proficiency with relatively high typing speeds as an asset
• Good critical-thinking and problem-solving skills

Who you are:

• A believer that small business growth in sub-Saharan Africa will drive community development and wide-scale poverty reduction.
• A great communicator who speaks and writes in a clear, thorough and timely manner using a professional standard of English.
• An organized and detail-oriented doer, who enjoys working through checklists and conducting evaluations.
• A self-driven, results-oriented high achiever ready to work hard and smart to meet and exceed targets.
• A team player with the humility to ask for help when needed and relies on feedback to rapidly iterate on your work.

Key Relationships

Internal

• Product
• Credit

External

• Clients

Key Performance Indicators

• Monthly disbursement amount
• Number of new loans
• Average loan size
• Conversion rate from application to loan approval
• Turnaround time from application to loan approval

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure

Interested and qualified? click here

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