Agent Banking Consultant, Eastern, Northern and Western Regions
2025-04-02T11:54:25+00:00
Dfcu Bank
https://www.greatugandajobs.com/jsjobsdata/data/employer/comp_1087/logo/dfcu.jpg
https://www.www.dfcugroup.com/
FULL_TIME
kampala
Kampala
00256
Uganda
Banking
Commercial Banks
2025-04-08T17:00:00+00:00
Uganda
8
KEY ACCOUNTABILITIES:
- Drive business growth through agent and customer acquisition.
- Monitor and supervise agents to ensure compliance.
- Maintain an active agent network in order to meet the minimum agent utilization target.
- Act as first level of support to agents and customers in order to resolve agent and customer queries.
- Coordinate the distribution of Agent branding collateral and ensure compliance to branding guidelines and bank set agent operating procedures.
- Coordinate the distribution of Agents business tools e.g. Point of Sale (POS) terminals, transaction books etc in order to maintain an active agent network.
- Prepare reports on branch/regional Agent performance and share with relevant business stakeholders in order to achieve an active agent network.
- Carry out competitor analysis to improve product/ service features.
- Identify new market opportunities to support the channel’s expansion.
- Monitor and enforce agents’ adherence to the Bank of Uganda prudential guidelines.
- Directly work with the different teams involved in agent banking network management (ANMs, Branch Staff) to maintain a productive and compliant Agent Channel.
- Undertake additional duties and/or transfer you to other duties compatible with your skills and experience within dfcu more generally as the Bank shall in its absolute discretion determine.
BEHAVIOURAL COMPETENCIES REQUIRED
- Reliably accomplishes work expectations; is well organized and productive.
- Gathers, organizes, and applies knowledge.
- Adds value to our customers and behaves with integrity and commitment.
- Is aware of personal impact on others and adjusts accordingly.
- Understands and appreciates others, acts in a mature and professional manner.
- Displays a growth mindset; takes initiative to learn, develop, adapt & apply.
KNOWLEDGE, SKILLS, AND EXPERIENCE REQUIRED:
- Minimum banking experience of 1 year.
- Knowledge and understanding of banking operations and processes.
- Ability to effectively work within a team-oriented environment.
- Strong analytical skills; both quantitative and qualitative
- Customer service oriented
- Proactive approach to work with
- Knowledge of Microsoft tools
- Good typing skills with speed and accuracy
- Good selling skills
Drive business growth through agent and customer acquisition. Monitor and supervise agents to ensure compliance. Maintain an active agent network in order to meet the minimum agent utilization target. Act as first level of support to agents and customers in order to resolve agent and customer queries. Coordinate the distribution of Agent branding collateral and ensure compliance to branding guidelines and bank set agent operating procedures. Coordinate the distribution of Agents business tools e.g. Point of Sale (POS) terminals, transaction books etc in order to maintain an active agent network. Prepare reports on branch/regional Agent performance and share with relevant business stakeholders in order to achieve an active agent network. Carry out competitor analysis to improve product/ service features. Identify new market opportunities to support the channel’s expansion. Monitor and enforce agents’ adherence to the Bank of Uganda prudential guidelines. Directly work with the different teams involved in agent banking network management (ANMs, Branch Staff) to maintain a productive and compliant Agent Channel. Undertake additional duties and/or transfer you to other duties compatible with your skills and experience within dfcu more generally as the Bank shall in its absolute discretion determine.
Reliably accomplishes work expectations; is well organized and productive. Gathers, organizes, and applies knowledge. Adds value to our customers and behaves with integrity and commitment. Is aware of personal impact on others and adjusts accordingly. Understands and appreciates others, acts in a mature and professional manner. Displays a growth mindset; takes initiative to learn, develop, adapt & apply.
Minimum banking experience of 1 year. Knowledge and understanding of banking operations and processes. Ability to effectively work within a team-oriented environment. Strong analytical skills; both quantitative and qualitative Customer service oriented Proactive approach to work with Knowledge of Microsoft tools Good typing skills with speed and accuracy Good selling skills
JOB-67ed2571ea2b8
Vacancy title:
Agent Banking Consultant, Eastern, Northern and Western Regions
[Type: FULL_TIME, Industry: Banking, Category: Commercial Banks]
Jobs at:
Dfcu Bank
Deadline of this Job:
Tuesday, April 8 2025
Duty Station:
kampala | Kampala | Uganda
Summary
Date Posted: Wednesday, April 2 2025, Base Salary: Not Disclosed
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JOB DETAILS:
KEY ACCOUNTABILITIES:
- Drive business growth through agent and customer acquisition.
- Monitor and supervise agents to ensure compliance.
- Maintain an active agent network in order to meet the minimum agent utilization target.
- Act as first level of support to agents and customers in order to resolve agent and customer queries.
- Coordinate the distribution of Agent branding collateral and ensure compliance to branding guidelines and bank set agent operating procedures.
- Coordinate the distribution of Agents business tools e.g. Point of Sale (POS) terminals, transaction books etc in order to maintain an active agent network.
- Prepare reports on branch/regional Agent performance and share with relevant business stakeholders in order to achieve an active agent network.
- Carry out competitor analysis to improve product/ service features.
- Identify new market opportunities to support the channel’s expansion.
- Monitor and enforce agents’ adherence to the Bank of Uganda prudential guidelines.
- Directly work with the different teams involved in agent banking network management (ANMs, Branch Staff) to maintain a productive and compliant Agent Channel.
- Undertake additional duties and/or transfer you to other duties compatible with your skills and experience within dfcu more generally as the Bank shall in its absolute discretion determine.
BEHAVIOURAL COMPETENCIES REQUIRED
- Reliably accomplishes work expectations; is well organized and productive.
- Gathers, organizes, and applies knowledge.
- Adds value to our customers and behaves with integrity and commitment.
- Is aware of personal impact on others and adjusts accordingly.
- Understands and appreciates others, acts in a mature and professional manner.
- Displays a growth mindset; takes initiative to learn, develop, adapt & apply.
KNOWLEDGE, SKILLS, AND EXPERIENCE REQUIRED:
- Minimum banking experience of 1 year.
- Knowledge and understanding of banking operations and processes.
- Ability to effectively work within a team-oriented environment.
- Strong analytical skills; both quantitative and qualitative
- Customer service oriented
- Proactive approach to work with
- Knowledge of Microsoft tools
- Good typing skills with speed and accuracy
- Good selling skills
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
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