Summary
Date Posted: Friday, March 14 2025, Base Salary: Not Disclosed

JOB DETAILS:
We are transforming the future of a continent by re-envisioning the future of its work. We exist to provide BPO excellence to our customers by investing heavily in the very best of African talent. African communities currently reap less than 2% of a BPO market worth a staggering $430 billion annually. We are changing this. Specializing in digital and AI operations, omnichannel customer support, and trust and safety solutions for some of the world’s largest tech and media companies, we are providing the continent’s university-educated youth with the skills necessary to build a meaningful career in the global digital economy. All whilst delivering industry-beating excellence for our clients.

What we are looking for

We are seeking a highly organized and detail-oriented Commercial Enablement Manager to oversee invoicing, client billing, payroll data management, and resource tracking across multiple client accounts. The ideal candidate has strong analytical skills, experience in operations or finance, and the ability to manage complex data while ensuring alignment with client and internal stakeholder requirements.


What does the job involve

The Commercial Enablement Manager will play a critical role in managing financial processes and optimizing operations. Responsibilities include:

Invoicing and Billing Management

- Lead and manage invoicing and billing processes, ensuring accuracy and timely submission. - Oversee billing preparation, including headcount tracking, attrition, and hiring updates. - Act as the primary point of contact for commercial enablement teams across multiple clients. - Mitigate risks and address invoicing challenges efficiently.

Client Relations and Reporting

- Engage with client commercial enablement teams to track progress and resolve risks. - Lead the creation of bi-weekly client presentation decks. - Respond to client inquiries regarding billing and invoicing. - Submit regular invoicing reports to internal stakeholders.

Payroll Data Management

- Oversee payroll data processes, including overtime and incentive tracking. - Integrate payroll data into billing workflows. - Identify and resolve discrepancies in payroll data.

Process Optimization

- Identify and implement improvements for invoicing, billing, and resource tracking. - Collaborate with internal departments to enhance operational efficiency.


Qualifications

• Bachelor’s degree in Business Administration, Finance, Project Management, or a related field.

• Strong organizational and time-management skills.

• Ability to work independently and collaboratively.

• Detail-oriented with a focus on accuracy.

• Experience with resource management and allocation.

• Strategic thinker with an analytical and data-driven mindset.

• Adaptability and flexibility to work in a dynamic, fast-paced environment.


Benefits

• Competitive compensation and benefits package.

• Hybrid working arrangement.

• Opportunities for professional growth and development.

• A supportive and collaborative work environment.

• Access to cutting-edge technology and tools.

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Bachelor Degree

Job application procedure

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