Head of HR Operations, Governance & Reward
2025-04-02T16:16:38+00:00
Absa Group Limited
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https://www.www.absa.co.ug ›
FULL_TIME
Kampala
Kampala
00256
Uganda
Banking
Human Resources
2025-04-09T17:00:00+00:00
Uganda
8
Job Summary
• Reporting to the Director, Human Capital Function, the role holder(s) will be responsible undertaking all the Provide HR operations Services locally to employees and business Functions
• Administration of salary and benefits for all Absa Bank Uganda employees
• Custodian of all personnel records including employee database, files and other documentation
• Responsible for the maintenance of HR Operations processes/policy and HR standards within
Job Description
Build and develop the HR Team
- Manage the HR operations team to ensure effective delivery of centralized HR process
- Recruit, induct, and develop a high performing team by embedding formal performance development and informal coaching.
- Encourage frequent knowledge sharing between team members
- Agree performance objectives and standards, ensuring all individuals have Performance Development plans are in place to enhance the capability of staff
- Monitor individual performance, providing feedback, coaching, reward and recognition as appropriate
- Ensure HR administrative activities are delivered in accordance with agreed service levels
- Manage issues and complaints relating to the team
- Manage workflow within the team, forecast changes and schedule resources
- Identify skills gap and set training and development sessions
- Monthly HR Operations meetings with team
- Operations team 1:1 sessions
- Motivate direct reports
Payroll management
- Ensure timely processing of payroll by ensuring set deadlines are adhered to
- Check, verify and sign-off monthly payroll prior to processing to ensure that it is processed in line with laid down procedures.
- Liaise with Finance to ensure regulatory deductions (PAYE & NSSF) are remitted according to set deadlines.
- Sign-off on reconciliation prepared by Payroll Manager on a monthly basis to ensure that errors are corrected and that no significant issues arise.
- Extract and review payroll reports on monthly
- Monitor changes in national employment and tax legislation and ensure implementation
People experience And Service Management
- Ensure delivery of services to People Function customers according to Service Level Agreements
- Ensure feedback is compiled and oversee continuous improvement driven within HR
- Ensure comprehensive operational processes are in place (documented), reviewed, communicated and adhered to
- Implement the required mandatory management controls and ensure that they are understood and adhered to by all staff within the team.
- Manage workflow within the team, forecast/anticipate changes and schedule resources to cope with unexpected work levels
- Ensure the effective use, control and maintenance of Workday and Payroll (VIP)
- Carry out annual Business Continuity Management
- Monitor regulatory and statutory requirements affecting the People Function environment
- Participate HR Operations Forums
- Approve all staff loans and credit cards applications
- Signoff all visa and recommendation letters
HR Process Implementation
- Champion the implementation of HR process change
- Regularly review workload, productivity and resourcing levels to identify process inefficiencies
- Ensure that HR process maps are update
Stakeholder management
- Management of the relationship with third party suppliers that is pre-screening agency medical, WC, GPA.
- Manage relationship with the People Experience team, Governance and Head of HR Operations
- Clarify People Function processes to heads of Functions and line managers
Risk, Governance and Regulatory affairs
- Undertake yearly reviews of existing people policies and appropriate sign-off
- Facilitate all documentation and administrative procedures with local authorities
- Assist Country People Function Leadership Team to deliver best practice with respect to governance, control, processes, procedures
- Support Country People Function team’s skills with regards to people risk, remediation plans, processes and controls
- Oversee the annual review and testing of the People Function Critical Process Assessments and track remediation actions until closure.
- Ensure all People processes are complaint
- Monitor adherence to the People Function Governance control framework undertaking regular People Function Snap-checks as per snap-check schedule, track and monitor closure of issues identified
- Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role
Education and experience required
- Bachelor's degree preferably in Human Resources, or organizational Psychology
- Post Graduate or Masters Degree is Desirable
- A minimum of 5 years in Human Capital
- 2-3 years in handling Reward, Governance and People Experience
Essential
- Broad knowledge of general HR policies and practices to ensure recruitment strategy and policies are complimentary to business/HR strategy and goals.
- Experience in a dynamic complex multi-disciplined business environment where change is constant and demanding
- Understanding of HR services provision and HR customer services.
- Detailed understanding of the techniques to assess and remediate actual practice to ensure compliance across a range of governance standards e.g. Principal Risk Reporting, Risk and Control Assessments
Knowledge and skills:
- Service provision and management
- Proven HR assessment and audit skills
- Knowledge of Social Security and Tax regulations is essential.
- Risk and Governance.
- Innovative problem solving – ability to challenge the status quo and drive change in behaviours, HR process and instill a culture of governance adherence.
- Highly developed influencing and communication skills with the ability to demonstrate a range of styles and techniques in leadership and communications, including coaching and mentoring
- Understanding of Pension regulatory policies and Pension Administration.
- Organization and prioritization skills
- Comprehensive knowledge of the Staff policies and procedures
- Awareness and knowledge of labour and employment legislation
- Understanding of the bank’s staff allowance entitlements
- Detailed understanding of the business and a broad knowledge of Bank strategies as they relate to HR
Competencies:
- Knowledge of FCR, SAP, VIP, Workday
- Reconciliation and GL management
- Microsoft skills
- Thoroughness and attention to detail
- Meeting customer needs and managing relationship
- Ability to work on own initiative
- Excellent Interpersonal skills
- Ability to work without supervision
- Report Preparation
Education
Bachelor's Degree: Human Resources Management (Required)
Job Description Build and develop the HR Team Manage the HR operations team to ensure effective delivery of centralized HR process Recruit, induct, and develop a high performing team by embedding formal performance development and informal coaching. Encourage frequent knowledge sharing between team members Agree performance objectives and standards, ensuring all individuals have Performance Development plans are in place to enhance the capability of staff Monitor individual performance, providing feedback, coaching, reward and recognition as appropriate Ensure HR administrative activities are delivered in accordance with agreed service levels Manage issues and complaints relating to the team Manage workflow within the team, forecast changes and schedule resources Identify skills gap and set training and development sessions Monthly HR Operations meetings with team Operations team 1:1 sessions Motivate direct reports Payroll management Ensure timely processing of payroll by ensuring set deadlines are adhered to Check, verify and sign-off monthly payroll prior to processing to ensure that it is processed in line with laid down procedures. Liaise with Finance to ensure regulatory deductions (PAYE & NSSF) are remitted according to set deadlines. Sign-off on reconciliation prepared by Payroll Manager on a monthly basis to ensure that errors are corrected and that no significant issues arise. Extract and review payroll reports on monthly Monitor changes in national employment and tax legislation and ensure implementation People experience And Service Management Ensure delivery of services to People Function customers according to Service Level Agreements Ensure feedback is compiled and oversee continuous improvement driven within HR Ensure comprehensive operational processes are in place (documented), reviewed, communicated and adhered to Implement the required mandatory management controls and ensure that they are understood and adhered to by all staff within the team. Manage workflow within the team, forecast/anticipate changes and schedule resources to cope with unexpected work levels Ensure the effective use, control and maintenance of Workday and Payroll (VIP) Carry out annual Business Continuity Management Monitor regulatory and statutory requirements affecting the People Function environment Participate HR Operations Forums Approve all staff loans and credit cards applications Signoff all visa and recommendation letters HR Process Implementation Champion the implementation of HR process change Regularly review workload, productivity and resourcing levels to identify process inefficiencies Ensure that HR process maps are update Stakeholder management Management of the relationship with third party suppliers that is pre-screening agency medical, WC, GPA. Manage relationship with the People Experience team, Governance and Head of HR Operations Clarify People Function processes to heads of Functions and line managers Risk, Governance and Regulatory affairs Undertake yearly reviews of existing people policies and appropriate sign-off Facilitate all documentation and administrative procedures with local authorities Assist Country People Function Leadership Team to deliver best practice with respect to governance, control, processes, procedures Support Country People Function team’s skills with regards to people risk, remediation plans, processes and controls Oversee the annual review and testing of the People Function Critical Process Assessments and track remediation actions until closure. Ensure all People processes are complaint Monitor adherence to the People Function Governance control framework undertaking regular People Function Snap-checks as per snap-check schedule, track and monitor closure of issues identified Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role
Education and experience required Bachelor's degree preferably in Human Resources, or organizational Psychology Post Graduate or Masters Degree is Desirable A minimum of 5 years in Human Capital 2-3 years in handling Reward, Governance and People Experience
JOB-67ed62e63debd
Vacancy title:
Head of HR Operations, Governance & Reward
[Type: FULL_TIME, Industry: Banking, Category: Human Resources]
Jobs at:
Absa Group Limited
Deadline of this Job:
Wednesday, April 9 2025
Duty Station:
Kampala | Kampala | Uganda
Summary
Date Posted: Wednesday, April 2 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Job Summary
• Reporting to the Director, Human Capital Function, the role holder(s) will be responsible undertaking all the Provide HR operations Services locally to employees and business Functions
• Administration of salary and benefits for all Absa Bank Uganda employees
• Custodian of all personnel records including employee database, files and other documentation
• Responsible for the maintenance of HR Operations processes/policy and HR standards within
Job Description
Build and develop the HR Team
- Manage the HR operations team to ensure effective delivery of centralized HR process
- Recruit, induct, and develop a high performing team by embedding formal performance development and informal coaching.
- Encourage frequent knowledge sharing between team members
- Agree performance objectives and standards, ensuring all individuals have Performance Development plans are in place to enhance the capability of staff
- Monitor individual performance, providing feedback, coaching, reward and recognition as appropriate
- Ensure HR administrative activities are delivered in accordance with agreed service levels
- Manage issues and complaints relating to the team
- Manage workflow within the team, forecast changes and schedule resources
- Identify skills gap and set training and development sessions
- Monthly HR Operations meetings with team
- Operations team 1:1 sessions
- Motivate direct reports
Payroll management
- Ensure timely processing of payroll by ensuring set deadlines are adhered to
- Check, verify and sign-off monthly payroll prior to processing to ensure that it is processed in line with laid down procedures.
- Liaise with Finance to ensure regulatory deductions (PAYE & NSSF) are remitted according to set deadlines.
- Sign-off on reconciliation prepared by Payroll Manager on a monthly basis to ensure that errors are corrected and that no significant issues arise.
- Extract and review payroll reports on monthly
- Monitor changes in national employment and tax legislation and ensure implementation
People experience And Service Management
- Ensure delivery of services to People Function customers according to Service Level Agreements
- Ensure feedback is compiled and oversee continuous improvement driven within HR
- Ensure comprehensive operational processes are in place (documented), reviewed, communicated and adhered to
- Implement the required mandatory management controls and ensure that they are understood and adhered to by all staff within the team.
- Manage workflow within the team, forecast/anticipate changes and schedule resources to cope with unexpected work levels
- Ensure the effective use, control and maintenance of Workday and Payroll (VIP)
- Carry out annual Business Continuity Management
- Monitor regulatory and statutory requirements affecting the People Function environment
- Participate HR Operations Forums
- Approve all staff loans and credit cards applications
- Signoff all visa and recommendation letters
HR Process Implementation
- Champion the implementation of HR process change
- Regularly review workload, productivity and resourcing levels to identify process inefficiencies
- Ensure that HR process maps are update
Stakeholder management
- Management of the relationship with third party suppliers that is pre-screening agency medical, WC, GPA.
- Manage relationship with the People Experience team, Governance and Head of HR Operations
- Clarify People Function processes to heads of Functions and line managers
Risk, Governance and Regulatory affairs
- Undertake yearly reviews of existing people policies and appropriate sign-off
- Facilitate all documentation and administrative procedures with local authorities
- Assist Country People Function Leadership Team to deliver best practice with respect to governance, control, processes, procedures
- Support Country People Function team’s skills with regards to people risk, remediation plans, processes and controls
- Oversee the annual review and testing of the People Function Critical Process Assessments and track remediation actions until closure.
- Ensure all People processes are complaint
- Monitor adherence to the People Function Governance control framework undertaking regular People Function Snap-checks as per snap-check schedule, track and monitor closure of issues identified
- Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role
Education and experience required
- Bachelor's degree preferably in Human Resources, or organizational Psychology
- Post Graduate or Masters Degree is Desirable
- A minimum of 5 years in Human Capital
- 2-3 years in handling Reward, Governance and People Experience
Essential
- Broad knowledge of general HR policies and practices to ensure recruitment strategy and policies are complimentary to business/HR strategy and goals.
- Experience in a dynamic complex multi-disciplined business environment where change is constant and demanding
- Understanding of HR services provision and HR customer services.
- Detailed understanding of the techniques to assess and remediate actual practice to ensure compliance across a range of governance standards e.g. Principal Risk Reporting, Risk and Control Assessments
Knowledge and skills:
- Service provision and management
- Proven HR assessment and audit skills
- Knowledge of Social Security and Tax regulations is essential.
- Risk and Governance.
- Innovative problem solving – ability to challenge the status quo and drive change in behaviours, HR process and instill a culture of governance adherence.
- Highly developed influencing and communication skills with the ability to demonstrate a range of styles and techniques in leadership and communications, including coaching and mentoring
- Understanding of Pension regulatory policies and Pension Administration.
- Organization and prioritization skills
- Comprehensive knowledge of the Staff policies and procedures
- Awareness and knowledge of labour and employment legislation
- Understanding of the bank’s staff allowance entitlements
- Detailed understanding of the business and a broad knowledge of Bank strategies as they relate to HR
Competencies:
- Knowledge of FCR, SAP, VIP, Workday
- Reconciliation and GL management
- Microsoft skills
- Thoroughness and attention to detail
- Meeting customer needs and managing relationship
- Ability to work on own initiative
- Excellent Interpersonal skills
- Ability to work without supervision
- Report Preparation
Education
Bachelor's Degree: Human Resources Management (Required)
Work Hours: 8
Experience in Months: 60
Level of Education: bachelor degree
Job application procedure
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