QSSU-SCU-FCCO-FIELD CREDIT COLLECTIONS OFFICER
2025-05-23T15:22:23+00:00
Q-Sourcing
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https://www.qsourcing.com/
FULL_TIME
Kampala
Kampala
00256
Uganda
Consulting
Accounting & Finance
2025-05-29T17:00:00+00:00
Uganda
8
Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.
On behalf of our client in the renewable energy sector, we are looking for competent, skilled, and experienced Field Credit Collections Officer to work in Arua.
Department: Credit
Position: Field Credit Collections Officer
Reporting to: Credit Collections Coordinator
Location: Arua
Job Summary:
The Field Credit Collections Officer will be responsible for visiting customers with overdue payments, negotiating repayment plans, and resolving issues related to delinquent accounts.
Key Responsibilities:
- Conduct field visits to customers' homes or businesses to collect outstanding payments, utilizing tact and professionalism to address customer concerns and negotiate payment arrangements.
- Educate customers on their account status, payment options, and consequences of non- payment, ensuring clear and accurate communication.
- Update customer account information accurately and promptly in the system, documenting all collection activities and interactions.
- Identify and prioritize delinquent accounts, developing action plans to recover outstanding balances in a timely manner.
- Collaborate with other departments, such as credit analysis and customer service, to address root causes of delinquency and prevent future occurrences.
- Handle customer inquiries and complaints related to billing, payments, and account discrepancies, resolving issues promptly and efficiently.
- Adhere to regulatory requirements and compliance standards governing collections activities, ensuring confidentiality and data security.
- Meet or exceed individual and team performance targets for collections effectiveness, call quality, and customer satisfaction.
- Participate in training and development programs to enhance skills and knowledge related to collections techniques and best practices.
- Additional responsibilities as assigned from time to time.
Requirements
Mandatory Requirements:
Education:
Bachelor's degree in Business Administration, Finance, or related field preferred.
Experience:
- Minimum of 1-2 years of experience in collections, customer service, or field-based roles.
Skills and competencies:
- Strong communication and negotiation skills, with the ability to handle difficult conversations and resolve conflicts.
- Ability to work independently and effectively manage time and resources in a field-based environment.
- Proficiency in MS Office suite and experience with mobile data collection tools and customer relationship management (CRM) systems.
- Valid driver's license and access to a reliable vehicle preferred
Added Advantage
- Knowledge of regulatory requirements governing collections activities in Uganda is a plus.
Conduct field visits to customers' homes or businesses to collect outstanding payments, utilizing tact and professionalism to address customer concerns and negotiate payment arrangements. Educate customers on their account status, payment options, and consequences of non- payment, ensuring clear and accurate communication. Update customer account information accurately and promptly in the system, documenting all collection activities and interactions. Identify and prioritize delinquent accounts, developing action plans to recover outstanding balances in a timely manner. Collaborate with other departments, such as credit analysis and customer service, to address root causes of delinquency and prevent future occurrences. Handle customer inquiries and complaints related to billing, payments, and account discrepancies, resolving issues promptly and efficiently. Adhere to regulatory requirements and compliance standards governing collections activities, ensuring confidentiality and data security. Meet or exceed individual and team performance targets for collections effectiveness, call quality, and customer satisfaction. Participate in training and development programs to enhance skills and knowledge related to collections techniques and best practices. Additional responsibilities as assigned from time to time.
Bachelor's degree in Business Administration, Finance, or related field preferred. Experience: Minimum of 1-2 years of experience in collections, customer service, or field-based roles. Skills and competencies: Strong communication and negotiation skills, with the ability to handle difficult conversations and resolve conflicts. Ability to work independently and effectively manage time and resources in a field-based environment. Proficiency in MS Office suite and experience with mobile data collection tools and customer relationship management (CRM) systems. Valid driver's license and access to a reliable vehicle preferred
JOB-683092af9a9f3
Vacancy title:
QSSU-SCU-FCCO-FIELD CREDIT COLLECTIONS OFFICER
[Type: FULL_TIME, Industry: Consulting, Category: Accounting & Finance]
Jobs at:
Q-Sourcing
Deadline of this Job:
Thursday, May 29 2025
Duty Station:
Kampala | Kampala | Uganda
Summary
Date Posted: Friday, May 23 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.
On behalf of our client in the renewable energy sector, we are looking for competent, skilled, and experienced Field Credit Collections Officer to work in Arua.
Department: Credit
Position: Field Credit Collections Officer
Reporting to: Credit Collections Coordinator
Location: Arua
Job Summary:
The Field Credit Collections Officer will be responsible for visiting customers with overdue payments, negotiating repayment plans, and resolving issues related to delinquent accounts.
Key Responsibilities:
- Conduct field visits to customers' homes or businesses to collect outstanding payments, utilizing tact and professionalism to address customer concerns and negotiate payment arrangements.
- Educate customers on their account status, payment options, and consequences of non- payment, ensuring clear and accurate communication.
- Update customer account information accurately and promptly in the system, documenting all collection activities and interactions.
- Identify and prioritize delinquent accounts, developing action plans to recover outstanding balances in a timely manner.
- Collaborate with other departments, such as credit analysis and customer service, to address root causes of delinquency and prevent future occurrences.
- Handle customer inquiries and complaints related to billing, payments, and account discrepancies, resolving issues promptly and efficiently.
- Adhere to regulatory requirements and compliance standards governing collections activities, ensuring confidentiality and data security.
- Meet or exceed individual and team performance targets for collections effectiveness, call quality, and customer satisfaction.
- Participate in training and development programs to enhance skills and knowledge related to collections techniques and best practices.
- Additional responsibilities as assigned from time to time.
Requirements
Mandatory Requirements:
Education:
Bachelor's degree in Business Administration, Finance, or related field preferred.
Experience:
- Minimum of 1-2 years of experience in collections, customer service, or field-based roles.
Skills and competencies:
- Strong communication and negotiation skills, with the ability to handle difficult conversations and resolve conflicts.
- Ability to work independently and effectively manage time and resources in a field-based environment.
- Proficiency in MS Office suite and experience with mobile data collection tools and customer relationship management (CRM) systems.
- Valid driver's license and access to a reliable vehicle preferred
Added Advantage
- Knowledge of regulatory requirements governing collections activities in Uganda is a plus.
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
Job application procedure
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