Sales Call Centre Manager
2025-04-02T17:52:30+00:00
True North
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https://www.truenorthafrica.com
FULL_TIME
Uganda
Kampala
00256
Uganda
Human Services
Finance, Insurance & Real Estate
2025-04-08T17:00:00+00:00
Uganda
8
Reports To: Head of Customer Success
• Duty Station: Kampala, Uganda
• Supervises: N/A
• Interacts/Interfaces with: N/A
Job Purpose/Responsibilities:
o We are looking for a dynamic and results-driven Sales Call Centre Manager to oversee and manage tele sales operations within the call center.
o This role involves leading the Tele sales Call Centre Team, ensuring sales targets are met and maintaining high-quality standards in customer interactions.
o The manager will ensure that leads are converted into sales and provide feedback to the business on reasons for rejection and strategies on how to overcome these.
o The ideal candidate should have strong leadership skills, a proven track record in tele sales, and the ability to foster a high-performance culture while ensuring exceptional service delivery.
o Develop and implement strategies to achieve and exceed tele sales targets.
o Oversee day-to-day operations of the call center, ensuring efficiency and alignment with business objectives.
o Monitor call center metrics, including call volume, conversion rates, and sales performance, to identify areas for improvement.
o Lead, mentor, and motivate the tele sales team to achieve individual and team sales goals.
o Set clear performance expectations, conduct regular evaluations, and provide constructive feedback.
o Develop and execute training programs to improve sales techniques, product knowledge, and customer service skills.
o Foster a positive and collaborative work environment that promotes teamwork and accountability.
o Ensure high standards of quality in all tele sales interactions by implementing quality assurance processes.
o Address customer complaints or escalations promptly to maintain a positive customer experience.
o Analyze sales data and prepare regular reports on performance, trends, and recommendations for improvement.
o Use insights from data analysis to refine sales strategies and optimize call center operations.
o Provide detailed reports to senior management on progress towards sales and performance goals.
o Continuously assess and improve tele sales processes, workflows, and tools to enhance productivity and efficiency.
o Collaborate with other departments, such as Marketing Debt Collection and Sales teams, to align sales efforts with broader business goals.
Person Specification:
Qualifications and Experience:
• Bachelor's degree in business administration, Sales, Marketing, or a related field (or equivalent experience).
• 5+ years of experience in call center specifically tele sales management, with a proven record of meeting and exceeding sales targets.
• Strong knowledge of tele sales techniques, CRM systems, and call center technologies.
• Experience in performance management and team leadership.
• Skills and Competencies:
• Exceptional leadership and motivational skills with the ability to inspire a team to achieve goals.
• Strong analytical skills to interpret sales data and drive informed decisions.
• Excellent communication and interpersonal skills, both verbal and written.
• Ability to manage multiple priorities, meet deadlines, and perform under pressure.
• Commitment to delivering high-quality customer experiences while achieving sales objectives.
Job Purpose/Responsibilities: o We are looking for a dynamic and results-driven Sales Call Centre Manager to oversee and manage tele sales operations within the call center. o This role involves leading the Tele sales Call Centre Team, ensuring sales targets are met and maintaining high-quality standards in customer interactions. o The manager will ensure that leads are converted into sales and provide feedback to the business on reasons for rejection and strategies on how to overcome these. o The ideal candidate should have strong leadership skills, a proven track record in tele sales, and the ability to foster a high-performance culture while ensuring exceptional service delivery. o Develop and implement strategies to achieve and exceed tele sales targets. o Oversee day-to-day operations of the call center, ensuring efficiency and alignment with business objectives. o Monitor call center metrics, including call volume, conversion rates, and sales performance, to identify areas for improvement. o Lead, mentor, and motivate the tele sales team to achieve individual and team sales goals. o Set clear performance expectations, conduct regular evaluations, and provide constructive feedback. o Develop and execute training programs to improve sales techniques, product knowledge, and customer service skills. o Foster a positive and collaborative work environment that promotes teamwork and accountability. o Ensure high standards of quality in all tele sales interactions by implementing quality assurance processes. o Address customer complaints or escalations promptly to maintain a positive customer experience. o Analyze sales data and prepare regular reports on performance, trends, and recommendations for improvement. o Use insights from data analysis to refine sales strategies and optimize call center operations. o Provide detailed reports to senior management on progress towards sales and performance goals. o Continuously assess and improve tele sales processes, workflows, and tools to enhance productivity and efficiency. o Collaborate with other departments, such as Marketing Debt Collection and Sales teams, to align sales efforts with broader business goals.
Person Specification: Qualifications and Experience: • Bachelor's degree in business administration, Sales, Marketing, or a related field (or equivalent experience). • 5+ years of experience in call center specifically tele sales management, with a proven record of meeting and exceeding sales targets. • Strong knowledge of tele sales techniques, CRM systems, and call center technologies. • Experience in performance management and team leadership. • Skills and Competencies: • Exceptional leadership and motivational skills with the ability to inspire a team to achieve goals. • Strong analytical skills to interpret sales data and drive informed decisions. • Excellent communication and interpersonal skills, both verbal and written. • Ability to manage multiple priorities, meet deadlines, and perform under pressure. • Commitment to delivering high-quality customer experiences while achieving sales objectives.
JOB-67ed795e1942d
Vacancy title:
Sales Call Centre Manager
[Type: FULL_TIME, Industry: Human Services, Category: Finance, Insurance & Real Estate]
Jobs at:
True North
Deadline of this Job:
Tuesday, April 8 2025
Duty Station:
Uganda | Kampala | Uganda
Summary
Date Posted: Wednesday, April 2 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Reports To: Head of Customer Success
• Duty Station: Kampala, Uganda
• Supervises: N/A
• Interacts/Interfaces with: N/A
Job Purpose/Responsibilities:
o We are looking for a dynamic and results-driven Sales Call Centre Manager to oversee and manage tele sales operations within the call center.
o This role involves leading the Tele sales Call Centre Team, ensuring sales targets are met and maintaining high-quality standards in customer interactions.
o The manager will ensure that leads are converted into sales and provide feedback to the business on reasons for rejection and strategies on how to overcome these.
o The ideal candidate should have strong leadership skills, a proven track record in tele sales, and the ability to foster a high-performance culture while ensuring exceptional service delivery.
o Develop and implement strategies to achieve and exceed tele sales targets.
o Oversee day-to-day operations of the call center, ensuring efficiency and alignment with business objectives.
o Monitor call center metrics, including call volume, conversion rates, and sales performance, to identify areas for improvement.
o Lead, mentor, and motivate the tele sales team to achieve individual and team sales goals.
o Set clear performance expectations, conduct regular evaluations, and provide constructive feedback.
o Develop and execute training programs to improve sales techniques, product knowledge, and customer service skills.
o Foster a positive and collaborative work environment that promotes teamwork and accountability.
o Ensure high standards of quality in all tele sales interactions by implementing quality assurance processes.
o Address customer complaints or escalations promptly to maintain a positive customer experience.
o Analyze sales data and prepare regular reports on performance, trends, and recommendations for improvement.
o Use insights from data analysis to refine sales strategies and optimize call center operations.
o Provide detailed reports to senior management on progress towards sales and performance goals.
o Continuously assess and improve tele sales processes, workflows, and tools to enhance productivity and efficiency.
o Collaborate with other departments, such as Marketing Debt Collection and Sales teams, to align sales efforts with broader business goals.
Person Specification:
Qualifications and Experience:
• Bachelor's degree in business administration, Sales, Marketing, or a related field (or equivalent experience).
• 5+ years of experience in call center specifically tele sales management, with a proven record of meeting and exceeding sales targets.
• Strong knowledge of tele sales techniques, CRM systems, and call center technologies.
• Experience in performance management and team leadership.
• Skills and Competencies:
• Exceptional leadership and motivational skills with the ability to inspire a team to achieve goals.
• Strong analytical skills to interpret sales data and drive informed decisions.
• Excellent communication and interpersonal skills, both verbal and written.
• Ability to manage multiple priorities, meet deadlines, and perform under pressure.
• Commitment to delivering high-quality customer experiences while achieving sales objectives.
Work Hours: 8
Experience in Months: 60
Level of Education: bachelor degree
Job application procedure
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