Summary
Date Posted: Monday, November 20 2023, Base Salary: Not Disclosed

JOB DETAILS:
United Bank for Africa (UBA) is one of Africa’s leading financial institutions, with operations in twenty (20) countries and three (3) global financial centers: London, Paris and New York. UBA has evolved into a Pan-African, provider of banking and related financial services through diverse channels globally.

United Bank for Africa Uganda represents UBA's pioneer country activities in the East and Southern African sub-region. With a growing network of branches and ATMs across the country, the bank continues to expand the retail and commercial playing field in Uganda by delivering unique financial products and solutions. The bank is seeking to recruit the following highly motivated, competent, result oriented and dynamic professionals for the following positions;

Job Title: Outbound Officer (Telemarketing)
Reporting Line: Team Lead Customer Fulfillment Center

JOB OBJECTIVE:
• To reduce account dormancy and inactivity and market bank products and services via phone

Roles & Responsibilities:
• Make outgoing calls to customers with dormant and inactive accounts to convert their accounts back to active status.
• Answer any questions raised by the customers about product specifications and pricing.
• Cross sell to customers based on Customer Lifetime Value (CLV) to generate and increase revenue potential; increase profit.
• Maintain a list of willing customers and follow up with those customers by making subsequent sales pitches.
• Contact customers in response to correspondence or feedback
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Keep accurate and detailed records of calls made and results achieved.
• Take incoming customer calls, and respond to the inquiries or complaints.

Key Performance Indicators (KPIS):
• 90% Reduction of dormant and inactive accounts
• Talk time – 5 hours
• Conversion rate > 95%
• Customer interaction quality > 95%

KNOWLEDGE REQUIRED
• Customer service/management
• Basic banking operations

Knowledge required
• Customer centric
• Result oriented
• Communication and analytical skills
• Persuasion skills
• Ability to handle rejection
• Relationship management
• Respectful persistence

Qualification
• First degree in any field

EXPERIENCE
• Minimum of 1-year experience in the banking industry or any sales related industry
95% • Customer interaction quality > 95% KNOWLEDGE REQUIRED • Customer service/management • Basic banking operations ">

Work Hours: 8

Experience in Months: 12

Level of Education: Bachelor Degree

Job application procedure
All interested staff should send their CV, application letter and copies of academic certificates to ubaugandahr@ubagroup.com addressed to;
Head of Human Capital
United Bank for Africa
Plot 2, Jinja Road
Kampala, Uganda.
Deadline for application Thursday, 23rd Nov, 2023.


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