Summary
Date Posted: Friday, April 28, 2023 , Base Salary: Not Disclosed

JOB DETAILS:
Essential Functions
Supportive Supervision
• Review reports in CommCare HQ and Salesforce to ensure data quality (including duplicate management, timely data submission, etc.)
• Monitor reports in CommCare and Salesforce which provide data about system usage. Follow up with Country Coordinators and end users when system use is below average or needs improvement.
• Work with MiracleFeet regional Program Manager and/or Program Field Officer to encourage partners and providers to use data and reports from the CAST Community to improve treatment quality at the clinic level.

Training
• Regularly deliver CAST, Salesforce, and data use training to Country Coordinators and end users.
• When new clinics are added, onboard and train clinic staff on MiracleFeet’s data collection and analysis tools.
• Support partner staff that have been trained as a CAST Trainer to conduct their own trainings.

Technical Support
• Receive and triage requests for technical support and questions from CAST users
• Provide technical support and troubleshooting for basic issues. Escalate complex issues and problems to MiracleFeet’s System Administrator
• Record all technical support requests received via other platforms (e.g. WhatsApp, text, or email) in JIRA Service Desk. Utilize Service Desk for communication with end users whenever possible.
• Adhere to all established Service Level Agreements.

Device Management
• Support country coordinators in procurement, provision, and inventory management of mobile devices.
• Work with MiracleFeet HQ team to schedule and coordinate regular mobile phone device upgrades.
• Ensure mobile device safety and security; adhere to data privacy protocols.

Product Development and Maintenance
• Participate in Agile sprints and product planning as requested
• Work with your peer CAST Administrators in other regions and MiracleFeet’s Program Operations team to continually improve processes to support data quality and use, as well suggest updates to MiracleFeet’s core program technology to improve utility for the end users.
• *Note: From time to time, Consultant may be asked by Director of Digital Systems to attend or present at MiracleFeet staff meetings or other events, when relevant to Consultant’s role.

Minimum Qualifications
• Minimum of 1-2 years’ work experience in data systems management and/or measurement and evaluation
• Candidates should be able to speak English fluently, knowledge of Swahili is an advantage
• Ability to travel internationally up to 10%
• Proficiency in Microsoft Excel, or experience in data collection/analysis/management platforms
• Experience working with international teams and diverse stakeholder groups.
• Interest in learning new technologies and understanding organizational and programmatic use of data, tools, and systems
• Experience with systems and processes to support, collect, analyze, and report data for program improvement
• Strong analytic skills: Demonstrated ability to understand and/or anticipate organizational needs, translate those needs into clear reports and dashboards, respond to requested changes, and identify/prioritize customizations.
• Strong communication skills

Preferred Knowledge, Skills, and Abilities
• Experience working on digital health or mHealth projects
• Experience in using a CommCare application, another mobile data collection tool, or Salesforce
• Experience in creating reports for program evaluation
• Familiarity with data quality monitoring protocols
• Excellent analytical, quantitative, and trouble-shooting skills
• Experience with Jira Service Desk or alternative Service Management / ticketing platform
• Excellent written and verbal communication skills with ability to synthesize information quickly Excels at operating in a fast-paced, collaborative environment.
• Skilled in interpersonal diplomacy and relationship-building, sensitive to cultural norms and expectations.
• Flexible to the needs of the organization and the challenges often faced when working in low- and middle-income countries, and responsive to the needs of end- Able to organize one’s time and work autonomously while still working in collaboration with others.
• Proactive, creative, and takes initiative.

Conditions/Salary
• Salary commensurate with experience. The position is on a contract or consultancy basis. MiracleFeet will not be offering a US-based employment contract.


Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure

Please submit your detailed cover letter and resume here.


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