Summary
Date Posted: Thursday, September 19 2024, Base Salary: Not Disclosed

JOB DETAILS:
Provide proactive business banking sales and relationship management that will nurture and
grow a portfolio of SME customers by identifying and offering value adding and specialised bank financial product solutions.

Key responsibilities
1. Analyze the geographical and environmental factors affecting the Branch to be able to
understand its commercial potential and competition
2. Periodically analyze the customer base of the branch and portfolio
3. Monitor and action daily referrals/leads within set time lines
4. Ensure weekly sales plans are in place
5. Manage the loan portfolio by active participation in watch list meetings, monitor/manage
pre-Non Performing Loans (NPLs) and fully recover bank funds
6. Support in the timely and efficient preparation of business documentation to facilitate
faster turn-around-time and closure of customer requests; such may include but not
limited to-preparing bid bonds, performance guarantees and invoice discounting.
7. Optimize cross-selling opportunities and provide comprehensive financial advice to
clients on all services they seek to revel in with the Bank and facilitate them to access
such solutions.
8. Support in the preparation of the arrears and excesses reports to be used by the RAC
committee in assessing the performance of the portfolio at risk.
9. Maintain relationships with clients by providing support, information, and guidance;
researching and recommending new opportunities; recommending profit and service
improvements.
10. Identify, grow and sustain customer relationships that can provide superior returns and
contribute towards the growth of the Bank as per set targets.
11. Receive and verify customer documents for account opening, loans, account
amendments and any other customer instruction as per the Bank’s set guidelines
12. Prepare and maintain well documented reports on accounts opened, KYC, call visits to
clients to be used in relevant management decisions.
13. Collect, process and follow up on customer complaints and provide feedback to
customers.
14. Assist to enhance staff accomplishments and competence by planning delivery of
solutions; answering technical and procedural questions for less experienced team
members; teaching improved processes and coaching team members.
15. Carry out any other duties that may be assigned to you from time to time.

KNOWLEDGE AND EXPERIENCE
1. A university degree in Finance, Marketing, Banking or any related field from a
recognised university;
2. 3 years’ experience in banking/Sales

REQUIRED COMPETENCIES
1. Strong track record in Sales Management.
2. Good knowledge of risk management and credit principles
3. Excellent understanding of the Bank, its strategy and all of its Banking services.
4. Advanced, computer literacy, numerical skills and statistical skills.
5. Very strong verbal and written communication skills.
6. Strong leadership and interpersonal skills
7. Team player with the ability to work under pressure, and in position to exercise excellent
judgment.

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure

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