Summary
Date Posted: Tuesday, June 11 2024, Base Salary: Not Disclosed

JOB DETAILS:
Job Title: Conservation Officer
Job Ref. No. HRJLICU/HR/05/24-18

Role Purpose
The role holder will analyze Retail Life premium and policy statuses on a daily and ensure that the portfolio is retained within the expected persistency levels through timely client engagement. The role holder will also be required to analyze all policy exit requests with a view of retaining the client before the request is executed.

Key Deliverables
1. Excellent customer service experience and satisfaction
2. Timely and accurate resolution of customer inquiries and issues.
3. High policyholder satisfaction and retention rates.
4. Effective policy servicing and administration.
5. Successtul implementation of retention strategies and campaigns.
6. Well-maintained policyholder records and documentation.

Key Competencies
1. Customer Service
2. Strong verbal and written communication skills.
3. Aptitude for identifying and resolving customer issues.
4. Ability to listen attentively to customers and understand their needs.
5. Flexibility to handle various customer situations and adapt to changing priorities.
6. Thoroughness in maintaining accurate customer records and analyzing informati
7. Ability to understand and empathize with customers’ concerns

Qualifications
1. Bachelor’s degree in Insurance, Finance, Business or any other related course.
2. Diploma in Insurance will be an added advantage

Relevant Experience
1. Minimum 2 years’ experience in a similar role.
2. Experience in effectively resolving customer inquiries and complaints.
3. Familiarity with insurance or financial products and services is advantageous

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure
If you are qualified and seeking an exciting new challenge, please send your application, CV together your academic documents as one document either in PDF or Word Format to jhicu-recruitment@jubileeuganda.com quoting clearly the Position in the subject line note later than 5:00 PM on Monday 17th June, 2024. Only shortlisted candidates will be contacted.

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