Customer Onboarding job at Fido
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500 Days Ago
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Vacancy title:
Customer Onboarding

[ Type: FULL TIME , Industry: Business Management and Administration , Category: Customer Service ]

Jobs at:

Fido

Deadline of this Job:
Wednesday, July 26 2023 

Duty Station:
Within Uganda , Kampala, East Africa

Summary
Date Posted: Thursday, July 13 2023, Base Salary: Not Disclosed

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JOB DETAILS:
What you will do
• Helping customers complete their account setup and implementation.
• Ensure a smooth adoption of the product.
• Solve arising customer problems in a timely manner.
• Enhance user engagement with educational materials and contextual onboarding flows.

Who you are
• Minimum of 1 year of experience in communications, customer service and support, sales, account management, or customer success. Customer success courses / training are good to have.
• High emotional intelligence and empathy skills.
• Strong communication skills and the ability to follow customer narratives to understand their point of view and find workable solutions to their issues.
• Ability to de-escalate customer support requests and maintain a positive, goal-driven customer relationship.
• Strong analytical and goal-oriented mindset.
• Advanced IT&C knowledge and capabilities and ability to learn new software tools on the job.

Education Requirement: No Requirements

Work Hours: 8


Experience in Months: 12

Level of Education:

Job application procedure
• Interested and qualified? Click here to apply

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QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Customer Service jobs in Uganda
Job Type: Full-time
Deadline of this Job: Wednesday, July 26 2023
Duty Station: Kampala
Posted: 13-07-2023
No of Jobs: 1
Start Publishing: 13-07-2023
Stop Publishing (Put date of 2030): 13-07-2066
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