Summary
Date Posted: Monday, October 24, 2022 , Base Salary: Not Disclosed

JOB DETAILS:

Job Summary:
Provides IT technical support and network support, helps put content on tablets and laptops and supports other IT-related activities including troubleshooting database issues. Supporting the Navision and MIS management. The role includes taking overall responsibility of the USAID OVC NEA to ensure the functionality of security and integrity of the UWESO’s IT system. He/she will be responsible for installing and configuring servers, networks, computer systems, diagnosing hardware and software faults and troubleshooting technical and non-technical problems.

Key Duties and Responsibilities:
• Analyzing technical problems and identifying computer requirements to solve those problems with appropriate IT solutions.
• Designing, implementing and evaluating computer-based systems, processes, components, and programs.
• Identifying, analyzing, and responding to user needs for the selection, creation, evaluation, and administration of computer-based systems
• To help to triage and where possible resolve issues immediately or to log and escalate as appropriate.
• To provide a conduit for two way communication between users and support staff, including champion users, other floorwalkers, service desk.
• To support and advise on downtime procedures and business continuity to ensure that they are adopted successfully in their allocated local work area.
• To ensure that all system and process issues and incidents are logged and tracked using formal documentation
• To become an effective member of the walking they will require good communication diagnostic, system and process knowledge and be adaptable to be assigned to multiple locations.
• Install and configure computer hardware operating systems and applications
• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults replace parts as required
• Set up new users' accounts and profiles and deal with password issues
• Rapidly establish a good working relationship with customers and other professionals, such as software developers
• Conduct electrical safety checks on computer equipment.
• To provide a link between the end users and the project team enabling the speedy escalation of issues encountered without taking the user away from the workplace.
• To work autonomously using own initiative and make decisions based on expertise and knowledge of Building based care processes and procedures

Qualifications, Skills and Experience:
• Bachelor of Science Degree in Engineering, Computer Science, IT, Telecommunications or related field
• 3/4 years Relevant Work Experience
• Experience in Business Requirements gathering and analysis
• Certifications in SDLC, Agile, BI, R or DevOps
• Certification in Database Administration or Development
• Demonstrable experience in Project Management
• Good understanding of current IT security and Data protection standards
• Good understanding of Cloud and mobile technology
• Experience with Programming and Scripting Languages (Python Preferred) C++, Java, C#, or C.
• Excellent customer facing skill set with ability to work with potential clients to develop technical work scopes for incorporation into project proposals
• Exercises initiative and creativity to complete projects within the project scope
• Good interpersonal skills and proven ability to work in a highly team-oriented environment
• Proven ability to function in a fast-paced, project-based, environment


Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure

Interested and Qualified, Click here to Apply

Deadline: October 28, 2022 not later than 5 pm.
We shall only respond to shortlisted candidates. All invitations for interviews will be done formally.


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