Jobs at: The National Social Security Fund (NSSF)

Vacancy title: Information Technology Services Manager

Deadline of this Job: Friday 30th September 2016

Duty Station: Kampala, Uganda

Job details: The National Social Security Fund (NSSF) is positioning itself to be the Social Security Provider of Choice in Uganda. Our belief at the Fund is that each employee contributes directly to the growth and success of the business and each employee is expected to take pride in being a member of the team. With our shared purpose of being the Social Security Provider of choice, providing exceptional customer service with a workforce that is well motivated and skilled, we are looking to recruit an individual with high integrity, dedication and commitment for the vacant position mentioned below.

JOB TITLE: INFORMATION TECHNOLOGY SERVICES MANAGER
REPORTS TO: HEAD OF INFORMATION TECHNOLOGY
DEPARTMENT: INFORMATION TECHNOLOGY

MAIN PURPOSE:
Responsible for the computer systems within the FUND, overseeing installation, ensuring personal computers, Laptops and other IT equipment operate efficiently and effectively, purchasing hardware and software, contributing to the organizational policy regarding quality standards and strategic planning.

Duties and Responsibilities include:

• Handling hardware and software maintenance e.g installing hardware, sorting out computer breakdowns, monitoring performance of machines and software, installing virus protection systems on computers. 
• Distributing computer resources like PCs, UPS to users 
• Ensuring that the computer resources are insured. 
• Preparing specifications tor the procurement of IT resources. 
• Maintaining the hardware inventory. 
• Ensuring smooth running of all IT systems. 
• Monitoring IT support services and obtaining feedback from users in other departments. 
• Receiving and attending to user queries and requests with regards hardware and software. 
• Reviewing quality and time of IT support services; 
• Analyzing typical user queries and requests and provide training on those issues; 
• Conducting research on best practice, changes in technology and the organization's needs and prepare a report on IT training needs of the Organization. 
• Training in-house users on use of computers and software systems used by NSSF. 
• Monitoring and managing supplier performance to ensure compliance with Service level agreements. Ensuring service levels agreements are valid and up to date. 
• Inspecting and reviewing work done by subordinates. 
• Coaching, mentoring, and carrying out performance appraisals and reviews of junior staff within the section. 
• Preparing reports on the status of software and hardware systems of the organization. 

Education Requirements:

• Bachelor's Degree in a Computer related field. Related Job Experience 
• A minimum of 4 years in IT Services in a busy organization. At least 2 years of these should be in supervisory capacity. 

Key Competences:

• Supervisory/managerial skills 
• Good oral and written communication skills 
• People management/Interpersonal skills 
• Attention to detail 
• Basic financial skills 

Job application procedure Interested individuals should send copies of application letters, detailed CVs and academic credentials addressed to the Ag. Head of Human Resources & Administration, and delivered to the Registry on 13th Floor Workers House by Friday 30th September 2016, for registration and onward transmission.

Please note that canvassing or lobbying will lead to automatic disqualification of the candidate.