Vacancy title:
Lead KYC

[Type: FULL_TIME, Industry: Engineering Services, Category: Management]

Jobs at:
True North Consult Ltd

Deadline of this Job:
Tuesday, June 3 2025

Duty Station:
Kampala | Kampala | Uganda

Summary
Date Posted: Thursday, May 29 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Job Purpose   
Responsible for ensuring Know your Customer (KYC) and simswap compliance of the overall active base as per regulator guidelines for all prepaid, postpaid, Merchants and Agents 

Responsibilities          
Ensure revenue generation and protection     

• Drive overall KYC and simswap compliance
• Ensure partner alignment to gross adds and simswap KYC compliance •
• Steer Airtel Mobile Money gross adds compliance  •       
• Minimize and prevent fraud and misuse of data.

Ensure customer onboarding experience

• Ensure activation of all simcards within Service Level Agreement (SLA)
• Close all KYC complaints within SLA/TAT
• Timely customer feedback following KYC compliant resolution.
• Drive KYC war room discussions to support field teams.
• Adherence to 3rd level escalation SLAs with supporting functions

Ensure adherence to KYC processes    

• Writing correct processes and minimize errors.
• Closure of internal & external process audit observations on KYC compliance.
• Adhere to KYC process and UCC policy guidelines
• Adhere to partner governance framework as per set guidelines
• Recommend and raise change requests (CR) for process improvements and gaps closure
• UAT Testing pre and post deployment of new changes
• Review and approve partner billing

MIS Reporting 

• Monthly KYC and simswap report submission to stakeholders
• Track and analyze all KPI’s for improvement
• Use reports to make decisions in consultation with business.

Decision level:                        

• Prime: Final Decision-Making authority, accountable to the Management

Work Hours: 8

Experience: No Requirements

Level of Education: bachelor degree

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