Operations Analyst job at Aquantuo LLC

JOB DETAILS:

Responsibilities
• Respond to all emails, phone calls, WhatsApp messages, social media engagements and live chat messages in real time or within 15 minutes from when they are sent.
• Ensure real time status updates of all client requests across all service areas
• Able to market the company to include attending events to promote the company
• Work with sales/marketing staff to convert prospects into actual and satisfied users.
• Provide an exceptional customer experience to all clients – online, over the phone and in person
• Work hand in hand with other departments to purchase, update, process, ship, clear and deliver packages
• Coordinate and create all needed shipping documents for both imports and exports in a timely fashion ensuring all industry guidelines are met
• Ability to examine online stores and successfully complete purchase requests
• Familiarity with the operations in the shipping industry, to include but not limited to, pick ups, drop offs, Bill of Laden, Commercial Invoice, etc
• Ability to comfortably use computers, a variety of mobile devices and Microsoft office applications to include navigating web pages and apps.
• Ability to walk a user remotely over the phone through issues encountered with our platform (website and apps) or to walk a user remotely over the phone or in person on how to use our platform.
• Excellent customer service and able to professionally interact with customers in person and over the phone
• Able to quickly learn new programs and processes

Skills
• Great customer service skills
• Excellent communicator
• Good understanding of the shipping industry, eCommerce, sales and marketing and computer savvy.

Representative Requirements
• Bachelor’s degree in business, marketing, economics or related field.
• Experience and commitment to excellent customer service.
• Excellent written and verbal communication skills.
• Superb interpersonal skills, including the ability to quickly build rapport with both customers and suppliers.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including Word, Excel, PowerPoint and Outlook.
• Able to work with little to no supervision



JOB DETAILS:

The Company
A logistics company that provides customized freight services for individuals, small and large businesses. We are looking for an individual to fill the role of Financial Analyst.
They will be responsible for the day-to-day accounting operations as well as analyzing and reporting the company’s finances.

Key Responsibilities.
• Ensure daily updates of QuickBooks with transactions from all sources i: e bank accounts etc.
• Track all accounts payable, Account’s receivables and reconcile payments made in; Cellulant, Bank, Mobile Money Deposits – Checks, cash etc.
• Follow up on concierge purchase requests made within the week follow up on them to ensure cancellations or processing issues occur.
• Create customer invoices in a timely manner for prompt payment of fees due, where needed.
• Create receipts for delivered items or payments.
• Review periodically to ensure that all payments received via third party payment processors are what are being deposited into our accounts.
• Review the company’s monthly payroll and prepare monthly payroll statutory deductions such as NSSF and PAYE for payment within statutory deadlines.
• Key contact on all local laws and regulations for tax and compliance purposes.
• Preparing quarterly VAT and PAYE returns and submitting these within statutory deadlines.
• Work with all third-party payment processors to resolve payment issues in a prompt manner and create an internal ticket to track until resolved.
• Overall month end closure activities, including various reconciliations to ensure that financial reports are submitted to the group within 8 working days of the month end.
• Ensure all utility payments, leases, loans, insurance policies are paid on time to avoid penalties.
• Preparation of annual/monthly budget and assess expenditure to determine where opportunities may exist for cost saving.
• Generate weekly analysis report of P$L and balance sheet per shipment.
• Ensure all employees and contractors are paid no later than the 25 th of each month.
• Develop a system to effectively track outstanding customers' payments.
• Ensure financial projections for income are exceeded while expenses are minimized.
• Monitoring of the prepared budgets to ensure that spend is per budget, as well as analyzing and explaining causes of variances / deviations, if any, from budgeted figures.
• Ensure funds are always available to facilitate quick shipments of imports along with necessary customs and clearing fees.
• Work with other teams and management to achieve the company goal of ensuring payments are made through payment processor.
• Where necessary, work hand in hand with other departments to purchase, update, process, ship, clear and deliver packages.

Requirements
• Bachelor’s degree in accounting or commerce or its equivalent
• Must have CPA/ACCA qualification.
• 1 year working experience in accounting software, especially QuickBooks/ Excel.
• Strong financial management skills.
• High level of professionalism and integrity, with good moral character
• Excellent written and verbal communication skills.
• Superb interpersonal skills, including the ability to quickly build rapport with both customers and suppliers.
• Able to work comfortably in a fast-paced environment.