Summary
Date Posted: Monday, January 31, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Background: We provide customized end-to-end air freight and sea freight services from the US, UK, Canada and China to Ghana, Uganda and Kenya and from Ghana to US for individuals, small and large businesses.
Job Title: Operations Analyst
Duty Station: Kampala, Uganda

Key Responsibilities.
• Respond to all emails, phone calls, WhatsApp messages, social media engagements and live chat messages in real time.
• Ensure real time status updates of all client requests across all service areas
• Able to market the company to include attending events to promote the company
• Work with sales/marketing staff to convert prospects into actual and satisfied users.
• Provide an exceptional customer experience to all clients – online, over the phone and in person
• Work hand in hand with other departments to purchase, update, process, ship, clear and deliver packages
• Coordinate and create all needed shipping documents for both imports and exports in a timely fashion ensuring all industry guidelines are met
• Ability to examine online stores and successfully complete purchase requests

Qualifications and Competencies
• Bachelor’s degree in business, marketing, economics or related field.
• Experience and commitment to excellent customer service.
• Excellent written and verbal communication skills.
• Superb interpersonal skills, including the ability to quickly build rapport with both customers and suppliers.
• Familiarity with the operations in the shipping industry, to include but not limited to, pickups, drop offs, Bill of Laden, Commercial Invoice, etc
• Ability to comfortably use computers, a variety of mobile devices and Microsoft office applications to include navigating web pages and apps.
• Ability to walk a user remotely over the phone through issues encountered with our platform (website and apps) or to walk a user remotely over the phone or in person on how to use our platform.
• Excellent customer service and able to professionally interact with customers in person and over the phone
• Able to quickly learn new programs and processes
• Able to work with little to no supervision

Work Hours: 8

Experience in Months: 6

Level of Education: Bachelor Degree

Job application procedure
Interested applicants should send their CV, other supporting documents and 3 referees to careers@aquantuo.com

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