Operations & Logistics Lead
2025-03-27T13:42:12+00:00
Sibo Uganda
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https://www.www.greatugandajobs.com
FULL_TIME
Mbarara
East Africa
00256
Uganda
Logistics
Transportation & Logistics
2025-04-09T17:00:00+00:00
8 hours per day
SIBO is looking for a passionate and highly organized Operations & Logistics Lead to join our growing team.
This is a full-time, on-site role for someone ready to take ownership of day-to-day operations and ensure our delivery system runs smoothly and efficiently.
What we’re looking for:
- Strong coordination and communication skills
- Background in logistics or customer support (an advantage)
- Data-driven decision-making ability with strong problem-solving skills
- Comfort working with software tools in a fast-paced environment
Key Roles & Responsibilities:
1. Logistics & Delivery Management
- Oversee daily operations of deliveries, ensuring timely and efficient order fulfillment
- Manage and coordinate a team of delivery riders (boda boda partners), including scheduling, route planning, and performance monitoring
- Track delivery metrics and implement strategies to improve delivery speed, reliability, and customer satisfaction
2. Vendor & Order Coordination
- Serve as the key liaison between vendors and the SIBO operations team
- Ensure that vendor orders are accurately processed, picked, packed, and dispatched
- Handle escalations, failed deliveries, or product return issues with speed and professionalism
3. Data & Process Optimization
- Use data and reporting tools to monitor operations performance
- Identify inefficiencies or bottlenecks in delivery and fulfillment processes
- Recommend and implement improvements to increase operational efficiency
4. Team Leadership & Training
- Lead and mentor junior operations staff and delivery riders
- Train new team members on internal tools, safety standards, and delivery protocols
- Foster a positive, performance-driven team culture
5. Systems & Tool Management
- Use logistics software, dashboards, and order tracking tools to manage operations
- Ensure all team members are trained and comfortable using tech tools and mobile apps
6. Reporting & Communication
- Provide regular updates and reports to the management team on KPIs, rider performance, delivery success rates, and customer satisfaction
- Collaborate with cross-functional teams (tech, customer support, vendor relations) to ensure smooth operational flow
7. Health, Safety & Compliance
- Ensure delivery and logistics operations follow internal safety protocols
- Maintain records of incidents and proactively mitigate risks
Logistics & Delivery Management Oversee daily operations of deliveries, ensuring timely and efficient order fulfillment Manage and coordinate a team of delivery riders (boda boda partners), including scheduling, route planning, and performance monitoring Track delivery metrics and implement strategies to improve delivery speed, reliability, and customer satisfaction 2. Vendor & Order Coordination Serve as the key liaison between vendors and the SIBO operations team Ensure that vendor orders are accurately processed, picked, packed, and dispatched Handle escalations, failed deliveries, or product return issues with speed and professionalism 3. Data & Process Optimization Use data and reporting tools to monitor operations performance Identify inefficiencies or bottlenecks in delivery and fulfillment processes Recommend and implement improvements to increase operational efficiency 4. Team Leadership & Training Lead and mentor junior operations staff and delivery riders Train new team members on internal tools, safety standards, and delivery protocols Foster a positive, performance-driven team culture 5. Systems & Tool Management Use logistics software, dashboards, and order tracking tools to manage operations Ensure all team members are trained and comfortable using tech tools and mobile apps 6. Reporting & Communication Provide regular updates and reports to the management team on KPIs, rider performance, delivery success rates, and customer satisfaction Collaborate with cross-functional teams (tech, customer support, vendor relations) to ensure smooth operational flow 7. Health, Safety & Compliance Ensure delivery and logistics operations follow internal safety protocols Maintain records of incidents and proactively mitigate risks
Strong coordination and communication skills Background in logistics or customer support (an advantage) Data-driven decision-making ability with strong problem-solving skills Comfort working with software tools in a fast-paced environment
bachelor degree
1 year
JOB-67e555b4c2d54
Vacancy title:
Operations & Logistics Lead
[Type: FULL_TIME, Industry: Logistics, Category: Transportation & Logistics]
Jobs at:
Sibo Uganda
Deadline of this Job:
Wednesday, April 9 2025
Duty Station:
Within Uganda, Mbarara, East Africa
Summary
Date Posted: Thursday, March 27 2025, Base Salary: Not Disclosed
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JOB DETAILS:
SIBO is looking for a passionate and highly organized Operations & Logistics Lead to join our growing team.
This is a full-time, on-site role for someone ready to take ownership of day-to-day operations and ensure our delivery system runs smoothly and efficiently.
What we’re looking for:
- Strong coordination and communication skills
- Background in logistics or customer support (an advantage)
- Data-driven decision-making ability with strong problem-solving skills
- Comfort working with software tools in a fast-paced environment
Key Roles & Responsibilities:
1. Logistics & Delivery Management
- Oversee daily operations of deliveries, ensuring timely and efficient order fulfillment
- Manage and coordinate a team of delivery riders (boda boda partners), including scheduling, route planning, and performance monitoring
- Track delivery metrics and implement strategies to improve delivery speed, reliability, and customer satisfaction
2. Vendor & Order Coordination
- Serve as the key liaison between vendors and the SIBO operations team
- Ensure that vendor orders are accurately processed, picked, packed, and dispatched
- Handle escalations, failed deliveries, or product return issues with speed and professionalism
3. Data & Process Optimization
- Use data and reporting tools to monitor operations performance
- Identify inefficiencies or bottlenecks in delivery and fulfillment processes
- Recommend and implement improvements to increase operational efficiency
4. Team Leadership & Training
- Lead and mentor junior operations staff and delivery riders
- Train new team members on internal tools, safety standards, and delivery protocols
- Foster a positive, performance-driven team culture
5. Systems & Tool Management
- Use logistics software, dashboards, and order tracking tools to manage operations
- Ensure all team members are trained and comfortable using tech tools and mobile apps
6. Reporting & Communication
- Provide regular updates and reports to the management team on KPIs, rider performance, delivery success rates, and customer satisfaction
- Collaborate with cross-functional teams (tech, customer support, vendor relations) to ensure smooth operational flow
7. Health, Safety & Compliance
- Ensure delivery and logistics operations follow internal safety protocols
- Maintain records of incidents and proactively mitigate risks
Work Hours: 8 hours per day
Experience: 1 year
Level of Education: bachelor degree
Job application procedure
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District: Lyantonde
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