Summary
Date Posted: Thursday, February 15 2024, Base Salary: Not Disclosed

JOB DETAILS:
Jubilee Health Insurance Company of Uganda wishes to recruit young, competent, energetic, flexible and committed persons to fill the position of Relationship Officer.

POSITION DESCRIPTION
JOB TITLE: Relationship Officer
REPORTING LINE: Manager - Underwriting
DUTY STATION: Head Office Kampala

ROLE PURPOSE
To collect information, perform data entry, analyze risk factors to determine the cost and benefit ratio associated with insuring prospective clients as well as supporting the underwriting process for claims by maintaining accurate records and modifying existing policies.

KEY DELIVERABLES
• Ensuring operational efficiency and excellence by managing client expectations and service requirements
• Timely follow up on policy renewals, maintenance and servicing.
• Coordinate quotation requests in liaison with Actuarial Department.
• Coordinate Scheme Renewals and invitation as they fall due. Prepare renewal reports/documentation.
• Monthly production of debits and credits
• Policy maintenance, monitoring additions and deletions
• Account manager for assigned clients
• Marketing and product presentation
• Preparation of various underwriting reports i.e. quarterly claims analysis reports, calculating loss ratio per client to establish their performance prior to renewal
• Quarterly production of member statements
• Accurate set up of scheme limits and premium rates in ACTI SURE
• Set up and management of membership details in ACTI SURE
• Handling of coverage enquiries with brokers, members, claims team, service providers etc
• Timely preparation of quotations in line with set service standards
• Preparation of medical photo cards for all eligible members
• Handling queries from all walk-in clients, brokers, agents
• Ensuring customer satisfaction and timely feedback to queries
• Carry out Client and broker visits
• Putting together tender documentation
• Reviewing individual insured utilization
• Maintenance of membership data base in ACTI SURE
• Broker/customer management
• Preparation of policy documents and endorsements
• Client presentations
• Supporting during Audit periods
• Any other duties that may be assigned from time to time.

KEY COMPETENCIES
1. Strong Attention to detail
2. Strong Analytical skills
3. High level of Integrity and Professionalism
4. Excellent negotiation skills
5. Positive Attitude
6. Team player
7. Excellent interpersonal and communication skills
8. Regulatory/market Awareness
9. Customer Focus
10. Ownership & Commitment
11. Willingness to learn

QUALIFICATIONS
1. Bachelor’s Degree in Actuarial Science or any Business - Related Field.
2. Certificate in Insurance is an added advantage.
3. Demonstrated proficiency with the MS Office software (i.e., Word, Excel, PowerPoint) is required.

RELEVANT EXPERIENCE
1. A minimum of One years’ experience in Insurance.

Work Hours: 8

Experience in Months: 12

Level of Education: Bachelor Degree

Job application procedure
If you are qualified and seeking an exciting new challenge, please send your application, CV together your academic documents as one document either in PDF or Word Format to jhicu-recruitment@jubileeuganda.com quoting clearly the Position in the subject line note later than 5:00 PM on Wednesday 21st February, 2024.

Only shortlisted candidates will be contacted.


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