Summary
Date Posted: Monday, July 29 2024, Base Salary: Not Disclosed

JOB DETAILS:
Job purpose
The Manager-Showrooms will be responsible for overseeing the operations of our showrooms across Uganda. This role involves managing human resources, stocking, customer relationships, sales, and revenue growth.
The ideal candidate will have significant experience in retail store management within industries such as Telecom, Banking, or Insurance.

Specific Skills
• Proven track record of managing multiple retail locations.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficient in inventory management and sales analytics.
• Strong financial acumen with experience in managing P&L statements.

Responsible For
1. Human Resource Management
• Work with the HR department to implement HR policies of the company.
• Oversee the recruitment, training, coaching, and mentoring of showroom staff.
• Ensure the overall effectiveness and productivity of the showroom staff.
• Foster a positive and inclusive work environment for showroom staff.
2. Stock Management
• Ensure optimal stock levels are maintained in all showrooms.
• Develop and adhere to stocking norms and procedures such as FIFO (First In, First Out) and LIFO (Last In, First Out).
• Monitor ageing stock and implement strategies to minimize waste.
• Coordinate with the Supply Chain team to ensure proper logistics planning and timely deliveries of stock to the showroom.
• Monitor sales and ensure no stock outages or overstocking.
3. Customer Relationship Management
• Oversee customer acquisition, management, and aftersales service.
• Build and maintain strong relationships with customers.
• Address and resolve customer complaints and inquiries.
• Implement strategies to enhance customer satisfaction and loyalty.
4. Showroom Operations
• Ensure smooth day-to-day operations of all showrooms.
• Monitor and improve showroom layouts and displays to maximize customer engagement.
• Work closely with the Marketing department and other company departments to derive strategies for growth.
• Ensure compliance with company policies and industry growth.
5. Sales and Revenue Growth
• Develop and implement sales strategies to achieve revenue targets.
• Monitor sales performance and provide regular reports to senior management.
• Engage in field activities to identify potential customers and build relationships with various stakeholders.
• Manage the company's Fundi program.
• Identify and capitalize on new business opportunities.
6. Strategic Direction
• Contribute to the development of the overall strategic direction for the showroom.
• Implement initiatives to enhance market presence and competitiveness.
• Stay abreast of industry trends and adapt strategies accordingly.
7. Financial Management
• Manage costs and P&L of the showrooms.
• Implement cost-saving measures without compromising on quality or customer service.
• Provide financial reports and insights to senior management.

Key Competencies
• Leadership: Ability to inspire and lead teams to achieve common goals .
• Customer Focus: Commitment to delivering exceptional customer service.
• Strategic Thinking: Ability to develop and implement effective strategies.
• Problem-Solving: Aptitude for identifying issues and devising practical solutions.
• Financial Acumen: Understanding of sales metrics, revenue growth strategies, and cost management.

Job Nature
Full Time

Educational Requirements
• Bachelor’s degree in Business Administration, Marketing, or a related field. Advanced degree is a plus.
• Minimum of 7 years of experience in retail store management, preferably within Telecom, Banking, or Insurance.

Experience Requirements
7 years
Job Location
kampala
Salary
Gross Pay: 6,000,000ugx
Job Level
Sr. Position

Work Hours: 8

Experience in Months: 84

Level of Education: Bachelor Degree

Job application procedure

Interested candidates can send their resumes to cv@welcometoebc.com  mentioning "Job Title" in the subject line.

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