Vacancy title:
Business Process Analyst

[Type: FULL_TIME, Industry: Banking, Category: Accounting & Finance]

Jobs at:
Finance Trust Bank

Deadline of this Job:
Wednesday, July 23 2025

Duty Station:
Uganda | Kampala | Uganda

Summary
Date Posted: Friday, July 11 2025, Base Salary: Not Disclosed

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JOB DETAILS:

This position reports to Manager, Innovations & Automation and will be based at the Head Office of the Bank.

Role of the Job:

The Business Process Analyst plays a critical role in the Innovations & Automation unit, bridging business needs and technology solutions.

The Business Process Analyst is responsible for analyzing business processes and strategies, designing & documenting requirements, coordinating user acceptance testing, technical documentation, and training users and IT administrators, and handoff to ICT Operations.

The Business Process Analyst ensures that software solutions align with Finance Trust Bank’s objectives & Strategy, are user-friendly, and are effectively implemented and supported.

Key Result Areas:  

Process Analysis and Improvement

• • Analyze existing business processes to identify inefficiencies, bottlenecks, or opportunities for automation.
  • Recommend process improvements or software solutions to enhance operational efficiency and align with organizational goals.
  • Work with the Manager Innovations & Automation to prioritize automation initiatives based on business impact.
  • Assist in the deployment of software solutions, ensuring smooth transitions and minimal disruption to business operations
  • Monitor post-implementation performance, gather user feedback, and recommend enhancements to improve functionality or user experience.

Requirements Gathering and Documentation

• • Collaborate with stakeholders to identify, analyze, and document business requirements for software solutions and process improvements
  • Create clear, concise, and detailed requirement specifications, including process flows, use cases, and functional requirements, ensuring alignment with business goals
  • Validate requirements with the Manager Innovations & Automation, Cybersecurity, Risk, and end-users, to ensure accuracy and completeness.

Coordination of User Acceptance Testing (UAT)

• • Plan, organize, and coordinate UAT sessions to validate that the developed solutions meet documented requirements and user expectations.
  • Develop test scenarios, scripts, and acceptance criteria in collaboration with end-users and developers
  • Document UAT results, track issues, and work with the software development team to resolve defects promptly.

Documentation of Developed Solutions

• • Create and maintain comprehensive documentation for all developed software, including user manuals, technical administration guides, and system workflows and architecture
  • Ensure documentation is accessible, up-to-date, and adheres to FTB standards for clarity and usability
  • Update documentation to reflect system changes, enhancements, or bug fixes as needed.

User Training

• • Design and deliver training programs for end-users to ensure effective adoption and utilization of new software solutions, and for IT Administrators responsible for Level 1 Support of deployed software solutions.
  • Provide ongoing support materials, such as quick-reference guides or FAQs, to enhance user confidence and proficiency.
• Any other duties may be reasonably assigned by the supervisory chain.

Minimum educational and technical competence requirements:

• Bachelor’s Degree in Business Administration, Marketing or other relevant field.
• At least two years’ experience within front line service delivery in a commercial environment
• Strong data analytical skills
• Service Management training.
• Computer literacy i.e. proficiency in Microsoft applications.
• Adept at social media management
• Ability to engage widely in a large size firm.
• Effective business communication and leadership skills.
• Good planning and organization skills to implement plans consistent with customer experience strategy.
• Client account management knowledge of complaints handling frameworks, processes and tools.

Position carries an attractive salary and benefits package.

Work Hours: 8

Experience in Months: 24

Level of Education: bachelor degree

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