Customer Insights - Data Analyst job at M-KOPA
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14 Days Ago
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Vacancy title:
Customer Insights - Data Analyst

[ Type: FULL TIME , Industry: Health Care , Category: Customer Service ]

Jobs at:

M-KOPA

Deadline of this Job:
Friday, December 27 2024 

Duty Station:
Within Uganda , Kampala, East Africa

Summary
Date Posted: Tuesday, December 10 2024, Base Salary: Not Disclosed

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JOB DETAILS:
• Job Purpose
In this role, you'll lead analysis projects that capture the voices of our customers and agents. Your insights will drive improvements and fuel innovation across the business, making a tangible impact on our services.

What will you do?
• In this role, you’ll dive deep into research data, focusing on both quantitative and qualitative aspects. Using tools like Excel, you'll clean, interpret, and analyze data to uncover meaningful insights. Whether you’re answering specific business questions or exploring broader trends, your analyses will provide valuable recommendations that drive business decisions.
• Designing clear, user-friendly research reports and dashboards will be a key part of your work. These reports need to summarize results compellingly, drawing out insights and offering actionable recommendations. You’ll also present your findings to senior management and other stakeholders, making sure complex data is easy to understand and impactful.
• Managing multiple projects simultaneously will keep things dynamic. Ensuring data quality through validation checks is essential, and staying updated on the latest trends in data analysis and visualization will help you continually enhance your approach.
• Collaboration is at the heart of what we do. You’ll work cross-functionally with various teams to address important business questions, fostering a culture of data-driven decision-making. Your contributions will support projects across M-KOPA, helping shape our strategic direction.

This is a hybrid role reporting to the Senior Data Analyst.
Expertise
A bachelor’s degree in a quantitative field, or equivalent experience, will set a strong foundation. At least two years of experience in a similar role, along with proficiency in Excel, will be essential.

You’ll thrive in this role if you have strong written communication skills, experience with BI platforms like Looker or Power BI, and a knack for asking the right questions to structure impactful analysis.
If you enjoy digging through data to identify trends, have strong business acumen, and are enthusiastic about continuous learning, we’d love to hear from you.

Why M-KOPA?
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8


Experience in Months:

Level of Education:

Job application procedure
• Interested and qualified? Click here to apply

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Job Info
Job Category: Customer Service jobs in Uganda
Job Type: Full-time
Deadline of this Job: Friday, December 27 2024
Duty Station: Kampala
Posted: 10-12-2024
No of Jobs: 1
Start Publishing: 10-12-2024
Stop Publishing (Put date of 2030): 10-12-2066
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