Summary
Date Posted: Tuesday, August 20 2024, Base Salary: Not Disclosed

JOB DETAILS:
Reports to: Manager, Products, Innovation & Transactional Banking
Department: Business
Job Summary: Responsible for enrollment, marketing of bank products, ensuring the bank’s product offering is fully utilized by the target market.

Key Responsibilities:
• Accountable for effective conversion of CBU customers on all products and channels.
• Drive uptake and utilization as per banks strategy and budget.
• Monitor performance of the bank’s products daily within a given portfolio and identify shortfalls if any and ensure optimized uptake of the channels.
• Recommend the nature and scope of present and future product lines by reviewing the existing product specifications and requirements to match customer needs.
• Ensure products offered are in line with the bank’s overall customer experience standards.
• Ensure effective controls so that service is delivered within regulatory and legal requirements and internal operational risk management guidelines.
• Monitor processes and procedures within the Bank to ensure compliance to set policies, procedures, and manuals with particular emphasis on risk mitigation.
• Ensure high level of product knowledge.
• Proactively identify and escalate issues that will crop up in any products and follow up to ensure effective resolution of those issues.

Education.
• A Bachelor’s degree preferably in Business related field.

Skills and competencies.
• Customer centricity and a good understanding of the sales process
• Excellent planning and organization and interpersonal skills
• Problem solving and analytical and reporting writing skills
• High Level of integrity
• Creating and innovating
• Learning and researching

Experience:
• Minimum of 2 years’ experience in the Banking Industry
• Knowledge of Branch processes and procedures
• Knowledge of bank products, services and policies and procedures.

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

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