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Our Growth Story
iSON Xperiences is a specialist in proactive business process outsourcing and custom partnering with leading brands to optimize their customer experience, revenue generation, and business process management across the enterprise. Our dedicated and talented workforce spread across Sub-Saharan African countries, along with India and Myanmar, is redefining the way people connect with enterprises. Within a short time, span and limited resources, we have grown into a global business and this is our how we became one of the leading business process outsourcing firms.
Vision
We work simply to be a top-notch, dynamic, and creative customer experience and process management corporation of reputation all across the globe. To provide an environment of trust, cooperation, and mutual respect to all stakeholders. We create great value for our customers, employees, partners, shareholders, and the communities we operate in. To gain “customers for life” by winning their trust and faith by expecting, listening, and working as per their guidelines and requirement,
Mission
As a leading BPO service provider, we will lead by achieving “prominent growth”. Talking about our customer, it will always go hand-in-hand with the benefit of our customers, employees, partners, shareholders, and communities. We will gain and secure the honor of the larger community through our continuous pursuit of excellence. To gain this, we will emphasize our core values.
Benefits of outsourcing!
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One of the major reasons firms tend to outsource is the reduction of cost. In the place of buying IT equipment and employing dedicated teams to do various tasks, they can outsource the tasks to the different BPO in south Africa and many other countries, reducing or even eliminating overhead costs.
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Call centers are experienced in different fields and perform at the apex level. Moreover, they adapt great practices and use the latest technology. It naturally results in top efficiency and boosted productivity.
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Various organizations, mainly start-ups, experience a hard time carrying out business activities. This is where call centers come into the picture as transferring non-core processes to a BPO service provider gives the firm extra time to concentrate on its core business procedures/activities.
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If the organization decides to step into an overseas market, various activities that require local market knowledge, national law expertise, or fluency in a foreign language can be given to a BPO company. As a result, it helps in boosting efficiency and quicker expansion.
Work with a business-driving outsourcing company to achieve goals!
Nothing to brag about but iSON Xperiences have played a challenging part in reshaping many businesses and organizations. Here, we line up our way of conveying excellence in quality to your particular, a completely different manner of doing business and delivering effortless real-time solutions with CCT. As it is known, adaptability is important, and we take pride in ourselves on having taken it in pace from decent beginnings as a call center in Africa to our current position in the top tier BPO service providers.
