2 Customer Service Representatives
2025-04-14T10:18:34+00:00
Backbone Feeds Company Limited
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FULL_TIME
Matuga
Kampala
00256
Uganda
Agriculture, Food, and Natural Resources
Customer Service
2025-04-15T17:00:00+00:00
Uganda
8
About the Role:
Backbone Feeds Uganda Limited is seeking two (2) skilled and customer-focused Customer Service Representatives to join our growing team. The ideal candidates will be responsible for delivering excellent service to our clients, resolving concerns, and strengthening customer relationships. This is a great opportunity to be part of a fast-paced, team-oriented environment.
Key Responsibilities:
- Customer Interaction:
Respond to customer inquiries, concerns, and complaints via phone, email, chat, or in person.
- Product Knowledge:
Provide clear, accurate, and updated information about company products and services.
- Issue Resolution:
Resolve customer issues efficiently; escalate complex issues to senior staff when necessary.
- Order Management:
Handle customer orders, including processing, tracking, and managing order-related issues.
- Relationship Building:
Build and maintain strong relationships with customers, identifying opportunities for cross-selling or upselling.
- Feedback Collection:
Gather customer feedback and report insights to relevant teams for continuous service improvement.
Requirements:
- Communication Skills:
Excellent verbal and written communication is essential.
- Customer Focus:
A strong, customer-first approach with the ability to empathize and deliver tailored solutions.
- Problem-Solving:
Ability to resolve issues efficiently and think critically under pressure.
- Product Knowledge:
Familiarity with company products and services is advantageous.
- Technical Skills:
Proficiency in email systems, CRM software, and other customer service tools is required.
Qualifications:
- Education:
A minimum of a Certificate in a relevant field (Customer Service, Business, Sales, etc.) from a recognized institution.
- Experience:
Previous experience in customer service or a similar role is highly preferred.
Customer Interaction: Respond to customer inquiries, concerns, and complaints via phone, email, chat, or in person. Product Knowledge: Provide clear, accurate, and updated information about company products and services. Issue Resolution: Resolve customer issues efficiently; escalate complex issues to senior staff when necessary. Order Management: Handle customer orders, including processing, tracking, and managing order-related issues. Relationship Building: Build and maintain strong relationships with customers, identifying opportunities for cross-selling or upselling. Feedback Collection: Gather customer feedback and report insights to relevant teams for continuous service improvement.
Communication Skills: Excellent verbal and written communication is essential. Customer Focus: A strong, customer-first approach with the ability to empathize and deliver tailored solutions. Problem-Solving: Ability to resolve issues efficiently and think critically under pressure. Product Knowledge: Familiarity with company products and services is advantageous. Technical Skills: Proficiency in email systems, CRM software, and other customer service tools is required.
Education: A minimum of a Certificate in a relevant field (Customer Service, Business, Sales, etc.) from a recognized institution. Experience: Previous experience in customer service or a similar role is highly preferred.
No Requirements
JOB-67fce0fa8feef
Vacancy title:
2 Customer Service Representatives
[Type: FULL_TIME, Industry: Agriculture, Food, and Natural Resources, Category: Customer Service]
Jobs at:
Backbone Feeds Company Limited
Deadline of this Job:
Tuesday, April 15 2025
Duty Station:
Matuga | Kampala | Uganda
Summary
Date Posted: Monday, April 14 2025, Base Salary: Not Disclosed
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JOB DETAILS:
About the Role:
Backbone Feeds Uganda Limited is seeking two (2) skilled and customer-focused Customer Service Representatives to join our growing team. The ideal candidates will be responsible for delivering excellent service to our clients, resolving concerns, and strengthening customer relationships. This is a great opportunity to be part of a fast-paced, team-oriented environment.
Key Responsibilities:
- Customer Interaction:
Respond to customer inquiries, concerns, and complaints via phone, email, chat, or in person.
- Product Knowledge:
Provide clear, accurate, and updated information about company products and services.
- Issue Resolution:
Resolve customer issues efficiently; escalate complex issues to senior staff when necessary.
- Order Management:
Handle customer orders, including processing, tracking, and managing order-related issues.
- Relationship Building:
Build and maintain strong relationships with customers, identifying opportunities for cross-selling or upselling.
- Feedback Collection:
Gather customer feedback and report insights to relevant teams for continuous service improvement.
Requirements:
- Communication Skills:
Excellent verbal and written communication is essential.
- Customer Focus:
A strong, customer-first approach with the ability to empathize and deliver tailored solutions.
- Problem-Solving:
Ability to resolve issues efficiently and think critically under pressure.
- Product Knowledge:
Familiarity with company products and services is advantageous.
- Technical Skills:
Proficiency in email systems, CRM software, and other customer service tools is required.
Qualifications:
- Education:
A minimum of a Certificate in a relevant field (Customer Service, Business, Sales, etc.) from a recognized institution.
- Experience:
Previous experience in customer service or a similar role is highly preferred.
Work Hours: 8
Experience: No Requirements
Level of Education: professional certificate
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