Summary
Date Posted: Tuesday, June 18 2024, Base Salary: Not Disclosed

JOB DETAILS:

Reports to: Customer Service Supervisor
Department: Customer Service
Duty Station: Call Centre

JOB SUMMARY:
The overall purpose of this role is to provide a one-stop financial solution to retail customers following-up on non-funded and dormant accounts, up-selling and cross-selling to account holders and potential leads, provide efficient, effective customer service with utmost level of consistency and quality to all customers.

KEY RESPONSUBILITIES:
• Outbound campaigns – Make outbound Calls to drive funding, inactivity management, dormant account reactivation etc.
• Identify opportunities to push the Institution’s products and services by customarily requesting inward customers for stretched business and referrals, to aid in the proceeding with business growth of the Institution.
• Achieve in Initiating contact with pre-existing customer and address inquiries seeking to establish a long-term valuable relationship, largely founded on enhancing sales deliverables.
• Capture Voice of Customer (VOC) on various products and services and address any complaints for service recovery and customer satisfaction
• Quality health check calls, market intelligence on products and services consumed by customers from the competition and customer profiling.
• Ensure customer feedback and insights from the various campaigns is accurately captured and any urgent customer issue is escalated for resolution.

Academic qualifications & Experience
➢ A minimum of a Diploma in any academic discipline from a recognized University
➢ At least 6 months experience in Banking / Microfinance industry ➢ Experience in customer service is a plus

Skills Required:
• Excellent customer service orientation.
• High level of integrity.
• Good communication skills.
• Selling skills.
• Basic product knowledge.
• Good Interpersonal Skills.
• Problem solving abilities

Area of Residence: Preferably candidates staying around Kampala and the close neighboring towns

Work Hours: 8

Experience in Months: 6

Level of Education: Associate Degree

Job application procedure

If you meet the above requirements please send your CV, application letter and copies of academic certificates to jobs@premiercredit.co.ug  addressed to;
The Human Resource Manager
Premier Credit Limited
P.O. Box 6608, Nakasero
Kampala, Uganda
Deadline for application: Friday, 28th June 2024

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