Vacancy title:
5 Customer Care Officers
Jobs at:
Platinum CreditDeadline of this Job:
15 September 2020
Summary
Date Posted: Monday, September 07, 2020 , Base Salary: Not Disclosed
JOB DETAILS:
The overall job purpose: To serve Customers in an effective and efficient way by handling customer related issues and complaints as per company rules and policies. .
Duties:
• Handle and resolve customer complaints at the branch.
• Report all complaints of fraud, misinformation to clients among others to management for quick action.
• Maintain a clear record/file for all complaints at the branch
• Report and record all complaints through Complaints Management System (CMS).
• Ensure all complaints are resolved with in 48hours to avoid litigations.
• Forward and follow up all customer requests like refunds, quotations, loan statements, clearance letters etc.
• Protect company image by being brand ambassadors
• Maintain a good relationship with clients by providing quick feedback
• Ensure loan payments with 24hours as per our promise
• Explain loan details to walk in clients in a satisfactory manner for example collection related issues in collaboration with the collection team.
Required Qualifications and Work Experience:
• Degree in a relevant field.
• At least 1 year of experience in the same field preferably in a Financial Institution.
• Must have good computer knowledge and skills.
• Experience in Customer Service
• Excellent interpersonal and communication skills.
• Excellent numerical and analytical skills.
• Relevant experience in a financial institution will be an added advantage.
Job Education: Degree
Job Experience: 1 Year
Work Hours: 8
{module 317}
Job application procedure
To apply, submit your application letter and detailed CV to the address below;
The Human Resource Manager;
Platinum Credit (U) Ltd.
Send your application by
Email to: info@platinumcredit.co.ug ,
Deadline: 15th September 2020
All Jobs
{module 321}
Join a Focused Community on job search to uncover both advertised and non-advertised jobs that you may not be aware of. A jobs WhatsApp Group Community can ensure that you know the opportunities happening around you and a jobs Facebook Group Community provides an opportunity to discuss with employers who need to fill urgent position. Click the links to join. You can view previously sent Email Alerts here incase you missed them and Subscribe so that you never miss out.