Job Information
5 Customer Care Officers Job at Platinum Credit - Career Opportunity in Uganda
Overview
Job Category: Corporate / Organisation Officer
Job Type: Full-Time
Deadline of this Job:  15 September 2020
Duty Station: Uganda
Posted: 07-09-2020
Requirements
Job Status
No of Jobs: 5
Start Publishing: 07-09-2020
Stop Publishing (Put date of 2030): 07-09-2065
Job Description

Vacancy title:
5 Customer Care Officers

[ Type: FULL TIME , Industry: Financial Services , Category: Customer Service ]

Jobs at:

Platinum Credit

Deadline of this Job:
15 September 2020  

Duty Station:
Within Uganda , Kampala , East Africa

Summary
Date Posted: Monday, September 07, 2020 , Base Salary: Not Disclosed


JOB DETAILS:
The overall job purpose: To serve Customers in an effective and efficient way by handling customer related issues and complaints as per company rules and policies. .

Duties:
• Handle and resolve customer complaints at the branch.
• Report all complaints of fraud, misinformation to clients among others to management for quick action.
• Maintain a clear record/file for all complaints at the branch
• Report and record all complaints through Complaints Management System (CMS).
• Ensure all complaints are resolved with in 48hours to avoid litigations.


• Forward and follow up all customer requests like refunds, quotations, loan statements, clearance letters etc.
• Protect company image by being brand ambassadors
• Maintain a good relationship with clients by providing quick feedback
• Ensure loan payments with 24hours as per our promise
• Explain loan details to walk in clients in a satisfactory manner for example collection related issues in collaboration with the collection team.


Required Qualifications and Work Experience:
• Degree in a relevant field.
• At least 1 year of experience in the same field preferably in a Financial Institution.
• Must have good computer knowledge and skills.
• Experience in Customer Service
• Excellent interpersonal and communication skills.
• Excellent numerical and analytical skills.
• Relevant experience in a financial institution will be an added advantage.


Job Education: Degree


Job Experience: 1 Year


Work Hours: 8

 

Job application procedure
To apply, submit your application letter and detailed CV to the address below;
The Human Resource Manager;
Platinum Credit (U) Ltd.
Send your application by
Email to: info@platinumcredit.co.ug ,
Deadline: 15th September 2020


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