Applications Support Officer job at NCBA Bank Uganda Limited
312 Days Ago
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Vacancy title:
Applications Support Officer

[ Type: FULL TIME , Industry: Banking , Category: Computer & IT ]

Jobs at:

NCBA Bank Uganda Limited

Deadline of this Job:
Tuesday, August 22 2023 

Duty Station:
Within Uganda , Kampala, East Africa

Summary
Date Posted: Friday, August 11 2023, Base Salary: Not Disclosed

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Learn more about NCBA Bank Uganda Limited
NCBA Bank Uganda Limited jobs in Uganda

JOB DETAILS:
Job Purpose Statement
• The IT Support Operations Officer role is responsible for the provision of ICT support to the Core Banking Systems, Digital Channels and other Business systems by providing technical assistance, analysis and solutions to issues reported or escalated from the service desk and the Daily COB (Close of Business) activities are performed across all Core Banking platforms as per the documented procedures.
• The role applies incident and problem management processes to provide resolution to incidents or appropriate workarounds for problems while seeking to proactively and continuously improve support to the bank's internal and external customers.

Key Result Areas
• Perform day-to-day administration duties across the Core Banking, Digital Platforms and Business systems platforms so as to ensure system stability and consistent levels of service delivery.
• Maintain security and adherence to IT controls across all Bank Applications, Digital Channels to prevent financial losses.
• Setup and maintain proper and accurate fees and charges, and ensure that income across all bank products is maintained on Core Banking to avoid income leakage. Monitor and manage service user complaints especially those related to Application Systems, Digital Channels and Customer facing systems.
• Provide 2nd Level Support and ensure the resolution of service incidents escalated to the Support Operations Team, and/or provision of appropriate workarounds for incidents escalated as problems within the agreed SLA. Escalate problems and continuously engage with the 3rd level and/or 3rd party support vendors to ensure timely resolution of all escalated system faults/bugs on the Core Banking and other Business Systems.

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8


Experience in Months:

Level of Education:

Job application procedure
• Interested and qualified? Click here to apply

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QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Computer/ IT jobs in Uganda
Job Type: Full-time
Deadline of this Job: Tuesday, August 22 2023
Duty Station: Kampala
Posted: 10-08-2023
No of Jobs: 1
Start Publishing: 10-08-2023
Stop Publishing (Put date of 2030): 10-08-2066
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