Client Engagement Manager
2025-03-27T12:40:28+00:00
Business for Health Solutions (BHS)
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https://businessforhealthsolutions.com/
FULL_TIME
kampala
East Africa
00256
Uganda
Business Management and Administration
Management
2025-03-31T17:00:00+00:00
8 hours per day
The ideal candidate has strong technical knowledge in the healthcare sector, understands challenges faced by private healthcare enterprises, and can communicate complex technical issues clearly and concisely to diverse stakeholders—both internally and externally.
Key Responsibilities:
Client Outreach & Relationship Building
- Identify and engage private healthcare enterprises and intermediaries across East Africa to build a strong client pipeline.
- Support healthcare enterprises in understanding and articulating their technical needs—even when they may not have full clarity on their challenges.
- Develop relationships with industry associations, government stakeholders, and healthcare networks to support BHS’s mission.
- Represent BHS at conferences, networking events, and industry meetings to increase visibility and recruit new clients.
Client Onboarding, Due Diligence & Compliance
- Support clients through the BHS and corporate partner due diligence and compliance processes to ensure they meet eligibility and participation criteria.
Technical Assistance Project Facilitation
- Work with clients to assess technical challenges, develop clear problem statements and scope projects in areas such as; Supply chain & logistics, Regulatory & quality assurance, Inventory management, Hospital administration & service delivery
- Work closely with the BHS corporate partnerships team to define expert requirements and match volunteer technical experts to projects.
- Guide clients and volunteers through the full TA project cycle, including:
- Onboarding and expectation-setting, ensuring alignment on project goals
- Maintaining a regular call schedule and preparing clear and actionable minutes
- Troubleshooting technical or logistical issues
Collaboration on Monitoring, Evaluation & Learning (MEL)
- Work closely with the Monitoring, Evaluation & Learning (MEL) Officer to design project-specific metrics and gather key performance data.
- Conduct post-project debriefs with clients and contribute to the development of case studies and impact stories.
Qualifications
Education & Work Experience
- Bachelor’s or Master’s degree in a relevant field
- 5+ years of experience in the African healthcare sector, with a mix of entrepreneurial, strategic, and operational experience
- Expertise in one or more of the following areas:
- Pharmaceutical manufacturing, distribution, and supply chain management
- Private health service delivery & hospital administration
- Pharmaceutical sales & marketing
- Health insurance and financing models
Skills & Competencies
- Technical Expertise & Problem-Solving: Strong understanding of private-sector healthcare systems and ability to diagnose and articulate technical challenges.
- Communication: Excellent written and verbal communication, ability to convey technical topics to non-technical audiences.
- Project Management: Proven experience managing multiple projects and client relationships simultaneously.
- Networking & Relationship Building: Ability to engage diverse stakeholders, including private enterprises, industry bodies, and government actors.
- MEL: Comfortable working with MEL teams to define metrics and track impact.
- Digital Proficiency: Skilled in Microsoft Office, Google Workspace, and willing to learn new tools (e.g. Airtable, CRM software, virtual collaboration platforms).
Client Outreach & Relationship Building Identify and engage private healthcare enterprises and intermediaries across East Africa to build a strong client pipeline. Support healthcare enterprises in understanding and articulating their technical needs—even when they may not have full clarity on their challenges. Develop relationships with industry associations, government stakeholders, and healthcare networks to support BHS’s mission. Represent BHS at conferences, networking events, and industry meetings to increase visibility and recruit new clients. Client Onboarding, Due Diligence & Compliance Support clients through the BHS and corporate partner due diligence and compliance processes to ensure they meet eligibility and participation criteria. Technical Assistance Project Facilitation Work with clients to assess technical challenges, develop clear problem statements and scope projects in areas such as; Supply chain & logistics, Regulatory & quality assurance, Inventory management, Hospital administration & service delivery Work closely with the BHS corporate partnerships team to define expert requirements and match volunteer technical experts to projects. Guide clients and volunteers through the full TA project cycle, including: Onboarding and expectation-setting, ensuring alignment on project goals Maintaining a regular call schedule and preparing clear and actionable minutes Troubleshooting technical or logistical issues Collaboration on Monitoring, Evaluation & Learning (MEL) Work closely with the Monitoring, Evaluation & Learning (MEL) Officer to design project-specific metrics and gather key performance data. Conduct post-project debriefs with clients and contribute to the development of case studies and impact stories.
Technical Expertise & Problem-Solving: Strong understanding of private-sector healthcare systems and ability to diagnose and articulate technical challenges. Communication: Excellent written and verbal communication, ability to convey technical topics to non-technical audiences. Project Management: Proven experience managing multiple projects and client relationships simultaneously. Networking & Relationship Building: Ability to engage diverse stakeholders, including private enterprises, industry bodies, and government actors. MEL: Comfortable working with MEL teams to define metrics and track impact. Digital Proficiency: Skilled in Microsoft Office, Google Workspace, and willing to learn new tools (e.g. Airtable, CRM software, virtual collaboration platforms).
Bachelor’s or Master’s degree in a relevant field 5+ years of experience in the African healthcare sector, with a mix of entrepreneurial, strategic, and operational experience Expertise in one or more of the following areas: Pharmaceutical manufacturing, distribution, and supply chain management Private health service delivery & hospital administration Pharmaceutical sales & marketing Health insurance and financing models
bachelor degree
5years
JOB-67e5473c0c547
Vacancy title:
Client Engagement Manager
[Type: FULL_TIME, Industry: Business Management and Administration, Category: Management]
Jobs at:
Business for Health Solutions (BHS)
Deadline of this Job:
Monday, March 31 2025
Duty Station:
Within Uganda, kampala, East Africa
Summary
Date Posted: Thursday, March 27 2025, Base Salary: Not Disclosed
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JOB DETAILS:
The ideal candidate has strong technical knowledge in the healthcare sector, understands challenges faced by private healthcare enterprises, and can communicate complex technical issues clearly and concisely to diverse stakeholders—both internally and externally.
Key Responsibilities:
Client Outreach & Relationship Building
- Identify and engage private healthcare enterprises and intermediaries across East Africa to build a strong client pipeline.
- Support healthcare enterprises in understanding and articulating their technical needs—even when they may not have full clarity on their challenges.
- Develop relationships with industry associations, government stakeholders, and healthcare networks to support BHS’s mission.
- Represent BHS at conferences, networking events, and industry meetings to increase visibility and recruit new clients.
Client Onboarding, Due Diligence & Compliance
- Support clients through the BHS and corporate partner due diligence and compliance processes to ensure they meet eligibility and participation criteria.
Technical Assistance Project Facilitation
- Work with clients to assess technical challenges, develop clear problem statements and scope projects in areas such as; Supply chain & logistics, Regulatory & quality assurance, Inventory management, Hospital administration & service delivery
- Work closely with the BHS corporate partnerships team to define expert requirements and match volunteer technical experts to projects.
- Guide clients and volunteers through the full TA project cycle, including:
- Onboarding and expectation-setting, ensuring alignment on project goals
- Maintaining a regular call schedule and preparing clear and actionable minutes
- Troubleshooting technical or logistical issues
Collaboration on Monitoring, Evaluation & Learning (MEL)
- Work closely with the Monitoring, Evaluation & Learning (MEL) Officer to design project-specific metrics and gather key performance data.
- Conduct post-project debriefs with clients and contribute to the development of case studies and impact stories.
Qualifications
Education & Work Experience
- Bachelor’s or Master’s degree in a relevant field
- 5+ years of experience in the African healthcare sector, with a mix of entrepreneurial, strategic, and operational experience
- Expertise in one or more of the following areas:
- Pharmaceutical manufacturing, distribution, and supply chain management
- Private health service delivery & hospital administration
- Pharmaceutical sales & marketing
- Health insurance and financing models
Skills & Competencies
- Technical Expertise & Problem-Solving: Strong understanding of private-sector healthcare systems and ability to diagnose and articulate technical challenges.
- Communication: Excellent written and verbal communication, ability to convey technical topics to non-technical audiences.
- Project Management: Proven experience managing multiple projects and client relationships simultaneously.
- Networking & Relationship Building: Ability to engage diverse stakeholders, including private enterprises, industry bodies, and government actors.
- MEL: Comfortable working with MEL teams to define metrics and track impact.
- Digital Proficiency: Skilled in Microsoft Office, Google Workspace, and willing to learn new tools (e.g. Airtable, CRM software, virtual collaboration platforms).
Work Hours: 8 hours per day
Experience: 5years
Level of Education: bachelor degree
Job application procedure
Interested and qualified? Click here
District: Kampala
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