Summary
Date Posted: Thursday, May 19, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Project: GFA- Kyaka11

Job Objective:
Answer and listen, process and respond to complaints and guide beneficiaries that seek help through ADRA Uganda hotlines and other CRMs.

Key Duties and Responsibilities
• Answer/Listen, process and respond to complaints and guide beneficiaries that seek help through ADRA Uganda hotlines and other CRMs.
• Follow up on internal complaints and feedback referrals with appropriate offices and sectors and respond to raised pending issues
• Enter all complaints and feedback in the database and keep up to date records to generate reports anytime.
• Ensure a proper filling system for all the complaints and feedback taken through the help lines / field visits.
• Collect the complaints and make a daily data entry for all the data collected through the help lines or field visits. Record the complaints and report it to your supervisor.
• Support beneficiaries through information sharing and relating to services provided by ADRA Uganda and partner organizations, upon request and refer beneficiaries per subject needs.
• Conduct feedback sessions for the project.
• Share complaints and feedback -received through helpline- trends analysis quarterly and monthly reports.
• Collect feedback from other team members about referred complains to their respective sectors.
• Carry out additional responsibilities and project’s tasks as assigned to you.

Job Specification
• Bachelors degree in community development, social worker and development, Education, community psychology, or other related field.
• Relevant professional experience in complaints handling is a must, with a minimum of two years’ experience.
• Experience from working in a humanitarian setting is desirable
• Must have Good networking skills.
• Must be able to speak Swahili and or kinyabwisha, kihema
Deadline: 26th May 2022

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure
APPLY ONLINE AT https://adrauganda.org/join-our-team/

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