Summary
Date Posted: Monday, March 03 2025, Base Salary: Not Disclosed

JOB DETAILS:
Role:
Responsible for providing operational support for the custodial services unit and ensure operational efficiency of the unit including the safekeeping and administration of client assets

Key Result Areas:
Business
• Contribute to development of the custodial services strategy and recommend initiatives that enhance client relationships
• Conduct annual process review for improvement through analysis and optimization of custodial processes to enhance efficiency and customer satisfaction
• Collaborate with other support and back-office units and ensure that the service provided is as per approved standards
• Collaborate with Product Development, Marketing and Branding and Communication to ensure that customers from this segment are offered the solutions according to their needs
• Recommend changes in offerings, processes, and products to meet the customer expectations.

Reporting & Compliance
• Develop periodic reports to the Board of trustees and ensure adherence to regulatory reporting guidelines
• Prepare annual budget and budget forecast and monitor monthly performance of the assigned custodial Business
• Ensure adherence to regulatory requirements (BOU, URBRA, CMA), industry standards and ensure all risks associated with custodial services are mitigated

Sales
• Spearhead the development and implementation of new Custody Services products and identify opportunities for growth and expansion of custodial services
• Develop a target market database of clients in the Bank’s desired industries/sectors, have well defined business objectives
• Support in developing and preparing standard proposals and presentations for banking services that will be pitched to potential clients
• Provide guidance to the sales team and support the team to grow and manage portfolios though cross selling, relationship management and resolving customer queries in a timely manner.
• Support in the onboarding of retirement (Defined and contributory) schemes, and unit trusts.
• Train and mentor branch staff and relationship managers on Custodial products and services

Customer Relationship Management
• Build and maintain relationships with clients and beneficiaries, understanding their needs and preferences.
• Act as an RM for the assigned portfolio of managed umbrella schemes, retirement schemes and unit trusts.
• Work closely with client relationship teams and internal stakeholders to provide the best customer experience to boost utilization of products and solutions under Custodial Business

Education and Professional Qualifications:
• Degree in commerce, business administration or rated business course and Professional qualification in any of the following ACCA, CPA, CMFC
• Certificate in Trustee Training Programme
• Knowledge of pension scheme administration and fund management services
• Business Development, Relationship Management and Customer Service Skills
• Good understanding of statutory and regulatory requirements of corporate governance, business, and banking operations

Required Experience and Competences:
• Minimum of five (5) years Banking Experience – Three (3) of which MUST be in Custodial Services
• 2 years’ experience in operations of Custodial Services

Required Skills:
• Delivering Customer Expectations
• Relationship Management
• Negotiation Skills
• Relating and Networking
• Understand data and providing solutions
• Writing and Reporting
• Financial and business acumen
• Communication and interpersonal Skills
• Analytical skills


Work Hours: 8

Experience in Months: 84

Level of Education: Bachelor Degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

Download and fill the attached application for employment form and enclose an application letter (addressed to General Manager Human Resource, Centenary Bank, P.O. Box 1892, Kampala), updated Curriculum Vitae, plus copies of all academic credentials, testimonials, and contact details of three competent referees.


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