Customer Relations Officer job at Huaye International Logistics Company Limited
Website :
27 Days Ago
Linkedid Twitter Share on facebook

Vacancy title:
Customer Relations Officer

[ Type: FULL TIME , Industry: Logistics , Category: Management ]

Jobs at:

Huaye International Logistics Company Limited

Deadline of this Job:
Tuesday, June 04 2024 

Duty Station:
Within Uganda , Namanve Industrial Park, East Africa

Summary
Date Posted: Friday, May 24 2024, Base Salary: Not Disclosed

Similar Jobs in Uganda
Learn more about Huaye International Logistics Company Limited
Huaye International Logistics Company Limited jobs in Uganda

JOB DETAILS:
Job Summary:
The Customer Relations Officer is responsible for managing and nurturing relationships with clients. This role involves addressing customer inquiries, resolving complaints, and ensuring high levels of customer satisfaction. The ideal candidate will have a strong background in customer service, excellent communication skills, and a solid understanding of the automotive industry, particularly lubricants, spare parts, and oils.

Key Responsibilities:
• Customer Interaction: Serve as the primary point of contact for customers, handling inquiries. Provide detailed information on products, services, and promotions. Build and maintain strong, long-lasting customer relationships.
• Order Management: Process customer orders accurately and efficiently. Coordinate with the logistics team to ensure timely delivery of products. Monitor order status and communicate updates to customers.
• Complaint Resolution: Investigate and resolve customer complaints promptly and professionally. Liaise with relevant departments to resolve issues and prevent future occurrences. Follow up with customers to ensure satisfaction with the resolution.
• Provide insights and suggestions to the management team for enhancing customer satisfaction.
• Documentation and Reporting: Maintain accurate records of customer interactions, transactions, and feedback. Prepare regular reports on customer activities, issues, and resolutions.
• Compliance: Ensure all customer service activities comply with company policies and procedures. Adhere to legal and regulatory requirements relevant to the industry.

Qualifications experience and skills.
• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in a customer service or relations role, preferably within the lubricants, spare parts, or oils industry.
• Excellent verbal and written communication skills.
• Strong problem-solving skills.


Work Hours: 8


Experience in Months: 36

Level of Education:
Bachelor Degree

Job application procedure
Suitable candidates that meet the job requirements can send their Applications, CVs and certified academic documents as a single document to ughr@uggoodbrothers.com 
Failure to follow the application procedure will lead to automatic invalidation of the application
Deadline: 4th/06/2024


All Jobs

QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Management jobs in Uganda
Job Type: Full-time
Deadline of this Job: 04 June 2024
Duty Station: Namanve Industrial Park
Posted: 24-05-2024
No of Jobs: 1
Start Publishing: 24-05-2024
Stop Publishing (Put date of 2030): 24-05-2068
Apply Now
Notification Board

Join a Focused Community on job search to uncover both advertised and non-advertised jobs that you may not be aware of. A jobs WhatsApp Group Community can ensure that you know the opportunities happening around you and a jobs Facebook Group Community provides an opportunity to discuss with employers who need to fill urgent position. Click the links to join. You can view previously sent Email Alerts here incase you missed them and Subscribe so that you never miss out.

Caution: Never Pay Money in a Recruitment Process.

Some smart scams can trick you into paying for Psychometric Tests.