Summary
Date Posted: Friday, May 20, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Sales, Strategy Economics Business
KAMPALA-EIGHTH STR(UGA)
Uganda

Job Description
• Creation and maintenance of a robust complete client/ customer database.
• Client relationship mapping and tracking of key customer performance by segment.
• Manage and keep updated the customer database to assure retention and provide proactive customer support throughout the entire customer life cycle.
• Implementation of the strategic B2B excellence activities including customer commitment, customer engagement, client satisfaction surveys, monitoring and improvement.
• Develop customer management strategies and manage the implementation of the same.
• Define best practice customer experience indicators and establish clear KPIs for achieving the same across the company.
• Develop plans and activities to improve customer experience and strengthen the relationship between the organization and its clients/Customers

Candidate profile
• Minimum qualification: A Bachelor’s degree in Business Administration, Marketing or a related field
• A minimum of 5 years performing similar duties in an FMGC
• Practical Experience in customer-relationship management
• Strong interpersonal skills and an ability to build rapport with customers
• Ability to drive client focused outcomes, Strong communication skills and IT know-how.
• Excellent organizational skills; Strong listening skills and problem-solving skills

Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure
Click here to apply.


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