Summary
Date Posted: Friday, August 23 2024, Base Salary: Not Disclosed

JOB DETAILS:
Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.
On behalf of our client in the renewable energy sector, we are looking for competent, skilled, and experienced Debt Recovery Officer to work in Soroti
Job Summary:
The Debt Recovery Officer will be responsible for contacting customers with overdue payments, negotiating repayment plans, and implementing strategies to recover outstanding debts.

Duties/Responsibilities:
• Conduct outbound calls to customers with overdue payments, providing courteous and professional assistance to collect outstanding balances.
• Negotiate payment arrangements with customers based on their financial situation, while adhering to company policies and procedures.
• Educate customers on their account status, payment options, and consequences of non- payment, ensuring clear and accurate communication.
• Handle customer inquiries and complaints related to billing, payments, and account discrepancies, resolving issues in a timely and efficient manner.
• Update customer account information accurately and promptly in the system, documenting all collection activities and interactions.
• Identify and prioritize delinquent accounts, developing action plans to recover outstanding balances in a timely manner.
• Collaborate with other departments, such as credit analysis and customer service, to address root causes of delinquency and prevent future occurrences.
• Adhere to regulatory requirements and compliance standards governing debt recovery activities, ensuring confidentiality and data security.
• Meet or exceed individual performance targets for collections effectiveness, call quality, and customer satisfaction.

Education, Skills and Experience
• Bachelor's degree in Business Administration, Finance, or related field preferred.
• Minimum of 1-2 years of experience in debt recovery, collections, or customer service roles.
• Strong communication and negotiation skills, with the ability to handle difficult conversations and resolve conflicts.
• Ability to work independently and effectively manage time and resources in a fast-paced environment.
• Proficiency in MS Office suite and experience with customer relationship management (CRM) systems.
• Knowledge of regulatory requirements governing debt recovery activities in Uganda is a plus.
• Fluency in English and proficiency in local languages preferred.

Work Hours: 8

Experience in Months: 12

Level of Education: Bachelor Degree

Job application procedure

All candidates who meet the criteria outlined above are encouraged to apply under the job vacancy “QSSU- SCU-DRO-DEBT RECOVERY OFFICER”
Application Link :
https://qsourcingservtec.applytojob.com/apply/Z3UCkHhs3s/QSSUSCUDRODEBT-RECOVERY-OFFICER 

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