Distributor Warranty Administrator M/F
2025-04-22T16:02:54+00:00
CFAO
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https://www.cfaogroup.com/en/toyota-uganda-limited-becomes-cfao-motors-uganda/
FULL_TIME
Kampala
Kampala
00256
Uganda
Business Management and Administration
Management
2025-05-06T17:00:00+00:00
Uganda
8
Job description:
Job purpose
Support effective distributor & dealer service operations through administering and processing warranty claims, as per manufacturer warranty policies and procedures.
Profil request:
Key responsibilities
- Warranty & SSCs (Special Service Campaigns) administration as per warranty policies & procedures i.e. authorization, tracking and closing repair orders, analyze returned/denied claims etc.
• Process & submit Toyota & Suzuki warranty claims within the 'timeframe' to Manufacturer on the related warranty systems (OASIS & SCAN).
• Maintain up-to-date and accurate warranty documents' records as per requirements.
• Coordinate with Finance Credit Department to ensure all warranty claims are settled.
• Order & manage warranty materials' stock – Booklets, Parts Tags, Flat Rate Manuals.
• Coordinate all parts and fuel recovery requests & ship requested parts/fuel back to the manufacturer.
• Prepare periodic service menu, service plan and maintenance plan pricing and submit for approvals.
• Ensure and maintain an up-to-date Service Plan Database.
• Prepare and update internal service pricing i.e. Pre-Delivery Inspection, Free Service etc.
• Prepare & submit reports to Management.
Educational qualifications
Bachelor’s degree/Diploma in Automotive/Mechanical Engineering.
Specific experience, knowledge & skills required
• At least 2 years' experience in the automotive industry, preferably in a workshop setting.
• Automotive product knowledge especially the Toyota and Suzuki vehicle brands.
• Knowledge of manufacturer warranty policies and procedures.
• Tech savvy with proficient computer skills, especially MS Excel and Word.
• Interpersonal skills.
• Teamwork.
Behavioral & specific personal attributes
• Relationship building capabilities.
• Dependable.
• Resilient.
• Taking ownership and Results driven.
• Warranty & SSCs (Special Service Campaigns) administration as per warranty policies & procedures i.e. authorization, tracking and closing repair orders, analyze returned/denied claims etc. • Process & submit Toyota & Suzuki warranty claims within the 'timeframe' to Manufacturer on the related warranty systems (OASIS & SCAN). • Maintain up-to-date and accurate warranty documents' records as per requirements. • Coordinate with Finance Credit Department to ensure all warranty claims are settled. • Order & manage warranty materials' stock – Booklets, Parts Tags, Flat Rate Manuals. • Coordinate all parts and fuel recovery requests & ship requested parts/fuel back to the manufacturer. • Prepare periodic service menu, service plan and maintenance plan pricing and submit for approvals. • Ensure and maintain an up-to-date Service Plan Database. • Prepare and update internal service pricing i.e. Pre-Delivery Inspection, Free Service etc. • Prepare & submit reports to Management.
Educational qualifications Bachelor’s degree/Diploma in Automotive/Mechanical Engineering. Specific experience, knowledge & skills required • At least 2 years' experience in the automotive industry, preferably in a workshop setting. • Automotive product knowledge especially the Toyota and Suzuki vehicle brands. • Knowledge of manufacturer warranty policies and procedures. • Tech savvy with proficient computer skills, especially MS Excel and Word. • Interpersonal skills. • Teamwork
Educational qualifications Bachelor’s degree/Diploma in Automotive/Mechanical Engineering. Specific experience, knowledge & skills required • At least 2 years' experience in the automotive industry, preferably in a workshop setting. • Automotive product knowledge especially the Toyota and Suzuki vehicle brands. • Knowledge of manufacturer warranty policies and procedures. • Tech savvy with proficient computer skills, especially MS Excel and Word. • Interpersonal skills. • Teamwork
JOB-6807bdae8848f
Vacancy title:
Distributor Warranty Administrator M/F
[Type: FULL_TIME, Industry: Business Management and Administration, Category: Management]
Jobs at:
CFAO
Deadline of this Job:
Tuesday, May 6 2025
Duty Station:
Kampala | Kampala | Uganda
Summary
Date Posted: Tuesday, April 22 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Job description:
Job purpose
Support effective distributor & dealer service operations through administering and processing warranty claims, as per manufacturer warranty policies and procedures.
Profil request:
Key responsibilities
- Warranty & SSCs (Special Service Campaigns) administration as per warranty policies & procedures i.e. authorization, tracking and closing repair orders, analyze returned/denied claims etc.
• Process & submit Toyota & Suzuki warranty claims within the 'timeframe' to Manufacturer on the related warranty systems (OASIS & SCAN).
• Maintain up-to-date and accurate warranty documents' records as per requirements.
• Coordinate with Finance Credit Department to ensure all warranty claims are settled.
• Order & manage warranty materials' stock – Booklets, Parts Tags, Flat Rate Manuals.
• Coordinate all parts and fuel recovery requests & ship requested parts/fuel back to the manufacturer.
• Prepare periodic service menu, service plan and maintenance plan pricing and submit for approvals.
• Ensure and maintain an up-to-date Service Plan Database.
• Prepare and update internal service pricing i.e. Pre-Delivery Inspection, Free Service etc.
• Prepare & submit reports to Management.
Educational qualifications
Bachelor’s degree/Diploma in Automotive/Mechanical Engineering.
Specific experience, knowledge & skills required
• At least 2 years' experience in the automotive industry, preferably in a workshop setting.
• Automotive product knowledge especially the Toyota and Suzuki vehicle brands.
• Knowledge of manufacturer warranty policies and procedures.
• Tech savvy with proficient computer skills, especially MS Excel and Word.
• Interpersonal skills.
• Teamwork.
Behavioral & specific personal attributes
• Relationship building capabilities.
• Dependable.
• Resilient.
• Taking ownership and Results driven.
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
Job application procedure
- Please attach your curriculum vitae and academic transcripts/certificates as one document.
- Click here to apply
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